Travel Manager Visa Sponsorship Uk

Marketing
Uk
May 28, 2025
£40 - £50 / year
Full Time Permanent
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Job Description

Company Overview

Igo Travel Ltd is the official UK general agent for Trip2EU.com, a global tourism initiative by HCG (Huacheng Global)—a wholly owned subsidiary of Ctrip Group (Trip.com), Asia’s largest online travel agency.

Our expertise lies in promoting UK domestic tours and supporting Ctrip’s pan-European hop-on hop-off coach network, which connects 27 countries across Europe, including the UK, France, Germany, Italy, Switzerland, Belgium, and the Netherlands. In partnership with Trip.com, we are redefining flexible, cross-border travel for independent travellers.

Position: Travel Manager

Location: UK-based (with occasional travel across Europe)
Employment Type: Full-time
Visa Sponsorship: Available for qualified candidates

Role Summary

We are looking for a meticulous and experienced Travel Manager to lead the planning and execution of our tour operations across the UK and Europe. In this pivotal role, you will oversee supplier relationships, ensure service quality, and manage the day-to-day logistics for our growing portfolio of tour products. Your efforts will directly impact customer satisfaction and operational success across the Trip2EU network.

Key Responsibilities

  • Manage end-to-end tour operations for UK day trips and multi-country European coach tours.
  • Coordinate bookings with local suppliers, including hotels, coach operators, and tourist attractions.
  • Ensure all services meet Trip2EU and Ctrip quality standards and brand expectations.
  • Troubleshoot real-time issues during operations, including last-minute changes or disruptions.
  • Collaborate with sales, marketing, and customer service teams to enhance travel products and manage customer feedback.
  • Control and optimise operational budgets while maintaining service excellence.
  • Recruit, train, and supervise tour guides, assistants, and other ground support staff.
  • Monitor key metrics such as tour occupancy, customer ratings, and operational performance.
  • Provide reports and recommendations to support data-driven decisions and strategic growth.

What We’re Looking For

  • At least 5 years of experience in travel operations, inbound tourism, or tour management (international or European travel preferred).
  • A strong professional network and practical understanding of the UK and European tourism supply chain.
  • Proven organisational, communication, and problem-solving skills.
  • Fluency in Mandarin Chinese and English (written and spoken) is essential.
  • Ability to manage multiple tasks, deadlines, and teams across different locations.
  • Familiarity with European travel regulations, visa requirements, and insurance policies is a plus.
  • Willingness to travel as needed for site inspections, supplier meetings, and operational support.
  • Legal right to work in the UK or eligibility for UK work visa sponsorship.

What We Offer

  • A high-impact role managing a flagship project backed by Trip.com Group (Ctrip).
  • Competitive salary plus performance-based bonuses.
  • UK Work Visa sponsorship for qualified international applicants.
  • Hybrid working structure (remote, office-based, and on-site as required).
  • Career progression towards Head of Operations or Regional Director roles.

If you are passionate about travel and ready to help shape the future of international tourism, we encourage you to apply and join a global team driving innovation in the industry.

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