Guest Service Manager Uk Sponsorship Available
Job Description
JOB SUMMARY
Why Work With Us?
Joining our team comes with a range of great benefits, including:
Wagestream Financial Wellbeing Platform: Access your earnings as you earn them, track your pay in real-time, learn helpful money management tips, and save directly from your pay into designated pots for the future.
Discounted Hotel Stays: Enjoy special rates across our UK hotels, and if you work at a branded venue, discounts extend globally.
50% Off Food & Beverage: Available at all our Hotels & F&B Venues.
Spa Discounts: Enjoy savings at our spa locations.
Retail, Cinema & Leisure Discounts: Take advantage of a wide range of discounts.
Development Opportunities: With our ‘Grow with Us’ initiative, you’ll have access to Apprenticeship opportunities, Development Programmes, and more!
Monthly ‘Star of the Month’ Awards: Recognition for outstanding performance.
Long-Service Awards: Starting after just one year of service.
‘Recommend a Friend’ Incentive: Get rewarded for referring new talent to the team!
Employee Assistance Programme (EAP): Confidential support available 24/7, 365 days a year.
Pension Scheme: Planning for your future made easier.
Additional Incentive Programs: Enjoy a range of incentives throughout the year.
About the Role:
As a Night Porter, you will be responsible for warmly welcoming guests and customers, checking them in, and making reservation adjustments as needed. You’ll also perform security checks, undertake basic cleaning and laundry duties, and ensure a smooth handover to the morning team. Confidence in handling cash and credit transactions is essential, along with the ability to manage cash reconciliation. Additionally, you’ll be responsible for setting up and breaking down meeting and conference rooms to meet required standards. Your role will be crucial in delivering exceptional service, and we believe our people are key to our success.
About You:
The ideal candidate will have previous experience in a hotel environment, a friendly and outgoing personality, excellent communication skills, and a strong command of the English language. Knowledge of Opera (hotel management software) is a plus.
About Us:
At Cairn Group, we’re driven by ambition. With a diverse and growing portfolio of hotels, bars, and restaurants across the UK, we’re committed to continual growth and long-term success. As a family-owned business, we’re proud of our core values, and our expanding team is central to our achievements.
