Job Description
Role Overview
This is an excellent opportunity for someone with a strong technical background to join a specialist Patient Systems Team within a large NHS Trust. As a Patient Systems Officer, you will play a key role in supporting and improving critical clinical systems that directly impact patient care.
Working behind the scenes, your expertise will help ensure that digital healthcare systems run smoothly, efficiently, and securely—enabling clinical teams to deliver safe and effective services.
Key Responsibilities
In this role, you will be involved in both the maintenance and development of core patient systems. Your day-to-day work will include:
- Managing and maintaining large-scale patient information systems
Providing 2nd line technical support to resolve system issues
Supporting system upgrades, including testing, configuration, and troubleshooting
Contributing to system improvements using Agile development methods
Working with clinical teams to understand their needs and enhance system functionality
Handling database administration and ensuring system integrity
You may occasionally be required to support system updates outside standard working hours.
Systems You’ll Work With
You will gain hands-on experience with a range of NHS systems, including:
- CITO
Electronic Prescribing systems
Paris
SystmOne
Working Environment
You’ll be part of a collaborative and supportive IT team that works closely with healthcare professionals across the Trust. The environment encourages innovation, shared learning, and continuous improvement.
The organisation places strong emphasis on staff wellbeing, professional development, and maintaining a healthy work-life balance.
What We’re Looking For
Essential Qualifications
- Degree in an informatics, IT, or related subject
OR equivalent practical experience in system development and implementation
Essential Experience
- Managing and supporting large information systems
Working with complex database environments in secure settings
Experience with SQL and system development tools
Delivering customer-focused technical support
Involvement in change control and technical documentation
Managing workloads or project tasks effectively
Desirable Experience
- Experience within the NHS or healthcare sector
Working with third-party suppliers
Knowledge & Technical Expertise
Essential
- Strong understanding of relational database systems (RDBMS)
Practical experience with platforms such as SQL, Oracle, or IBM
Knowledge of system upgrades, release management, and change control
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint)
Understanding of system development processes
Desirable
- Knowledge of NHS policies and data protection requirements
Familiarity with clinical terminology or workflows
Awareness of IT service management frameworks (e.g., ITIL)
Key Skills
- Ability to work independently and meet deadlines
Strong organisational and problem-solving skills
Clear communication, including in complex or high-pressure situations
Advanced IT and technical skills, particularly in databases and system design
Ability to collaborate effectively with both technical and non-technical teams
Important Information
- You must already have the Right to Work in the UK
This role does not qualify for Skilled Worker visa sponsorship
A Disclosure and Barring Service (DBS) check is required
International applicants may need to provide criminal record documentation
Useful government resources:
- Right to work in the UK
UK Visas and Immigration
Skilled Worker visa guidance
Criminal record checks for overseas applicants
Disclosure and Barring Service (DBS)
About the Organisation
- Tees Esk and Wear Valleys NHS Foundation Trust delivers mental health and learning disability services across several regions in the North of England. The Trust is committed to providing compassionate, inclusive, and high-quality care, supported by modern systems and skilled professionals.
Why Apply?
- This role is ideal if you’re looking to build or strengthen your career in healthcare IT. You’ll gain valuable experience working with complex systems in a real-world clinical environment, while contributing to meaningful improvements in patient care.