Mental Health Advisor(UK Visa Sponsorship)

Automotive Jobs, Health and Care
Uk
April 19, 2026
Full Time Permanent
Apply Now

Job Description

Role Overview

This is a unique opportunity to be part of a newly introduced NHS service designed to improve access to urgent mental health support. As a Mental Health Advisor within the NHS 111 “press 2” service, you will be the first point of contact for individuals experiencing emotional distress or mental health crises.

Your role will involve listening, supporting, and guiding callers toward the most appropriate care pathways—making a real difference at critical moments in people’s lives.

Important Note on Sponsorship

This role does not meet eligibility for Skilled Worker visa sponsorship, so applicants must already have the legal right to work in the UK.

What You’ll Be Doing

First Point of Contact Support

  • Answer calls from individuals seeking urgent mental health support via NHS 111
    Provide reassurance, emotional support, and clear guidance
    Gather key information using structured assessment pathways

Triage & Care Navigation

Assess callers’ needs and determine the most appropriate service
Direct or refer patients to:

  • Crisis Resolution and Home Treatment Teams
    Community Mental Health Services
    Mental Health Hubs or urgent care pathways

Crisis Communication

  • Communicate calmly and effectively in high-pressure situations
    Support individuals experiencing distress, anxiety, or crisis
    Promote dignity, respect, and understanding for all callers

Team & Partnership Working

  • Work closely with healthcare professionals and partner agencies
    Contribute to a coordinated approach to urgent mental health care
    Maintain accurate records using digital systems

Working Environment

  • 24-hour service, including evenings, weekends, and bank holidays
    Fast-paced, dynamic setting where no two calls are the same
    Full training provided in call handling, crisis response, and systems

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across multiple regions, including Durham, Teesside, and North Yorkshire.

The Trust is committed to:

  • Delivering compassionate, patient-centred care
    Supporting recovery and wellbeing
    Promoting innovation and continuous improvement
    Creating an inclusive and supportive workplace

Person Requirements

Essential Qualifications

  • NVQ Level 3 in Care, Customer Service, Business Administration, or willingness to work towards

Essential Experience

  • Previous experience in patient care or a customer-facing role

Desirable Experience

  • Experience supporting individuals with mental health or social care needs
    Experience working in a call centre or high-demand environment

Key Skills

  • Strong communication and listening skills
    Ability to remain calm under pressure
    Good IT and data entry skills
    Effective time management and prioritisation
    Empathy, patience, and resilience

Compliance and Eligibility

Applicants must meet UK legal and professional requirements. Relevant guidance includes:

Additional Information

  • This role is subject to a DBS check under the Rehabilitation of Offenders Act
    Full training will be provided—no prior clinical qualification required
    Candidates must be comfortable working shifts, including nights and weekends
    The role offers strong opportunities for personal and professional development

Employer Details

  • Tees Esk and Wear Valleys NHS Foundation Trust
    West Park Hospital
    Darlington
    DL2 2TS

Related Jobs