(Internal Candidates Only) Operations Officer(UK Visa Sponsorship)

Job Description

About the Organisation

The Ear Institute is a globally recognised centre dedicated to advancing research, education, and clinical practice in hearing, balance, and ENT-related fields. With a multidisciplinary team spanning genetics, neuroscience, audiology, and clinical medicine, the institute plays a leading role in shaping the future of auditory science and healthcare.

The institute collaborates closely with specialist hospitals and contributes to a nationally recognised Biomedical Research Centre focused on hearing health. It is also deeply committed to education, offering undergraduate, postgraduate, and doctoral programmes designed to develop the next generation of specialists in this field.

Role Overview

This position sits within the Professional Services team and is central to ensuring the smooth day-to-day operations of the institute. The Operations Officer will take ownership of administrative systems, coordinate key processes, and support both academic and operational delivery.

You will act as a key point of contact for operational matters, resolving complex queries and working collaboratively with internal teams and central services to maintain efficiency and service quality.

Key Responsibilities

• Oversee and continuously improve operational processes to ensure effective service delivery
  Manage and resolve escalated administrative and operational issues
  Coordinate and support the delivery of short courses, CPD programmes, and internal events
  Monitor systems and workflows, identifying opportunities for improvement
  Build strong working relationships with stakeholders across departments
  Support multiple projects simultaneously, adapting to changing priorities

Candidate Profile

The ideal candidate will bring:

• Significant experience in administrative or operational roles within a complex organisation
  Strong organisational and project management skills
  Excellent communication and interpersonal abilities
  Experience managing events or training programmes
  The ability to prioritise tasks and work across multiple projects efficiently
  A proactive mindset with a focus on continuous improvement

Visa and Eligibility

This role is eligible for sponsorship under the UK Skilled Worker route or Global Talent visa, subject to meeting the relevant criteria.

Benefits

Employees benefit from a comprehensive package, including:

• 41 days total annual leave (including public holidays and closure days)
  Option to purchase additional annual leave
  Career-average pension scheme
  Cycle-to-work scheme and travel loan
  On-site childcare and fitness facilities
  Enhanced family leave policies
  Employee wellbeing and support services
  Access to discounted healthcare options

Equality, Diversity & Inclusion

• The organisation is committed to creating an inclusive and diverse working environment where everyone feels valued and supported. Applications are encouraged from individuals of all backgrounds, particularly those underrepresented in the workforce.

Additional Information

Applicants should carefully review the job requirements and ensure their experience clearly aligns with the essential criteria when submitting their application.