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Job Description

Exciting Opportunity: Duty Manager – Southampton Community Crisis Service, The Lighthouse

A fantastic opportunity has arisen to join our Southampton community crisis service, The Lighthouse. This is a 12-month secondment to cover maternity leave. As the Duty Pharmacy Manager, you will manage a small team of clinicians and provide direct clinical care while offering leadership to the practitioner and peer specialist team. Co-production is at the heart of our model, and you will play a key role in driving and maintaining this approach.

This service is a collaboration between Hampshire and Isle of Wight Healthcare NHS Foundation Trust and Solent Mind, with clinical staff employed by HIOW and Peer Specialists employed by Solent Mind.

The Lighthouse is a self-referral, drop-in service for anyone experiencing a mental health crisis. It is accessible to all in our community, and our clinical model emphasizes self-management and partnership with staff to create safety plans based on peer support and recovery-focused approaches. This model challenges traditional, prescriptive methods of care.

About the Role
The successful candidate will have the unique opportunity to contribute to the development of crisis care for adult mental health service users in Southampton. We are looking for a candidate with passion and enthusiasm for crisis care and a strong drive for service development.

This secondment lasts for up to 12 months, ending in April 2026, or until maternity leave ends.

Main Duties, Tasks & Skills Required

• Provide leadership and management to a team of clinicians and peer specialists
• Offer clinical care to individuals in crisis, supporting them with safety plans and recovery-focused solutions
• Ensure co-production is maintained within the service model
• Work collaboratively with other agencies and partners to develop and deliver crisis care services
• Demonstrate an understanding of crisis care and mental health needs, with a commitment to recovery-oriented approaches
• Manage team capacity according to service demands
• Support staff development through supervision and training

Eligibility
This role is open to applicants within the Hampshire & Isle of Wight NHS system, including the following: Hampshire and Isle of Wight ICB, Hampshire & Isle of Wight Healthcare FT, Portsmouth Hospitals University NHS Trust, University Hospital Southampton FT, South Central Ambulance Service, or Hampshire Hospitals FT.

About Us
Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation combining expertise in mental health, learning disabilities, community, and physical health services. With over 13,000 staff across more than 300 sites, we are dedicated to providing high-quality, accessible care to the diverse communities we serve.

We are committed to developing integrated healthcare services and improving patient outcomes through collaboration and innovation. Our transformation enables seamless care across the region, ensuring that patients receive the right support at the right time.

We are passionate about our CARE values: Compassion, Accountability, Respect, and Excellence, and offer great opportunities for career development and collaborative working.

Job Description & Person Specification
For further details about the role, please refer to the attached Job Description and Person Specification document. We aim to ensure our recruitment processes are inclusive and accessible to everyone. If you believe there are any barriers to your application due to personal characteristics, please contact our Recruitment team, and we will work with you to address these.

Flexible Working
We are happy to discuss flexible working options during the interview process.

Person Specification
Qualifications:

Relevant professional qualification (Mental Health Nurse or OT, with appropriate registration with NMC or HCPC).

Management or leadership qualification and/or training.

Experience:

Previous experience managing complex, high-risk cases.

Strong experience in multi-disciplinary team working.

Experience working collaboratively with other agencies and professionals.

Demonstrated commitment to the principles of recovery, choice, and personalisation.

Experience in supervising staff and caseload management.

Additional Criteria:

Ability to manage and support a multi-disciplinary team.

Strong communication skills, both written and oral, to effectively engage with staff, service users, and external stakeholders.

Knowledge of relevant legislative frameworks (e.g., Children’s Act, Health and Safety at Work Act).

Ability to understand and meet diverse client needs, ensuring non-discriminatory practice.

Desirable:

Evidence of service development or innovation.

Willingness to develop expertise in relevant legislation and policies.

Other Information
This post is subject to a Disclosure and Barring Service (DBS) check.

Applications are welcome from job seekers who require skilled worker sponsorship to work in the UK. For more information, please visit the UK Visas and Immigration website.

How to Apply
For any further questions or assistance with your application, please contact Claire Ruiz at claire.ruiz@southernhealth.nhs.uk or call 07899077807.

We look forward to hearing from you!