Job Description
JOB SUMMARY
Working with us offers numerous perks, including:
- Our financial health platform, ‘Wagestream,’ allows you to track your earnings in real-time, access a percentage of your salary, learn money management tips, and save directly from your paycheck.
- We provide discounted hotel stays in the UK and globally for employees of branded venues.
- Get 50% off food and beverages at all of our hotels and F&B venues.
- We provide spa discounts at our locations with spas.
- Retail, Cinema, and Leisure Discounts
- Our ‘Grow with us’ campaign offers many development options, including apprenticeships and development programs.
- Monthly “Star of the Month” Awards.
- Long-service Awards start after one year of service.
- Recommend a Friend Refer a friend and earn an incentive!
- Access to a confidential ‘Employee Assistance Programme (EAP)’ available 24/7/365.
- Pension Scheme
- Additional incentive programs throughout the year.
Regarding the position…
A guest enters one of our hotels and is immediately immersed in a very remarkable experience. You will accomplish this by overseeing all parts of Front of House, ensuring that our guests have a one-of-a-kind and memorable experience. You’ll also create a welcoming atmosphere that makes our guests feel at home in any place, as well as ensuring their stay is enjoyable and successful.
Among other things, you’ll manage day-to-day personnel needs, organize and assign tasks, and set performance and growth goals for team members. Provide mentorship, coaching, and regular feedback to improve team member performance – initiate and complete any HR-related actions as needed. You’ll be aware of and set departmental goals, ensuring communication of them across the team so that everyone is working towards reaching or exceeding benchmarks such as Guest Satisfaction Scores.
About you…
- Excellent leadership abilities with experience building and leading a team.
- Excellent interpersonal and client relations abilities to ensure a seamless and memorable experience while proactively resolving any difficulties that may occur.
- Strong communication abilities using a number of methods
- Flexible and adaptable, having the capacity to remain calm under pressure, modifying your approach to finish routine and non-routine activities.
- High attention to detail and precision – excellent at managing one’s own time and that of the team.
About Us…
Cairn Group is ambitious. With a diverse and wide portfolio of UK hotels, pubs, and restaurants, we are committed to long-term growth. We are a family-owned business with family values at its core, with a growing team and locations throughout the UK.