Guest Service Manager Uk Sponsorship Available

Chefs & Restaurant
Uk
September 7, 2024
£14 - £15 / hour
Full Time Permanent
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Job Description

 

JOB SUMMARY

 

Join Our Family.

At RBH, we think that our employees are our most valuable assets and appreciate the importance of putting them first. Our dedication to workplace diversity, health and wellbeing, sustainability, and originality distinguishes us from our competition and contributes to our ranking as one of the Top 30 Best Places to Work in Hospitality! We are passionate about the industry and are always looking for new talent to join us on this adventure…

A Day in the Life of a Guest Service Manager at J Marylebone London.

What you will do…

Your working day, as reported to the Deputy General Manager, will likely involve the following.

You will be in charge of the day-to-day operations of the Reception shift, including managing visitor expectations and providing excellent guest satisfaction. Checking in and out, completing proper billing and cashier tasks, and leading an excellent team of people. You will be expected to operate as Duty Manager on a rotating basis. The ideal candidate for this position will be able to demonstrate strong leadership abilities, provide good customer service, maintain a positive ‘can do’ attitude, be eager to learn, and demonstrate a genuine concern.

Our crew is like a family, and we work together to provide our customers with great service that is timely, efficient, knowledgable, and simply remarkable. We are a passionate, sincere group of people who value teamwork and providing excellent service!

What We Need from You

We hire primarily based on personality and potential, however here are some of our prerequisites…

To succeed as a Guest Service Manager, you will require the following attributes and talents.

We are searching for someone who can communicate well with others, follow instructions, pay close attention to detail, and is committed to giving exceptional service to our visitors. Experience in the hotel sector is required, as this is a customer-facing position, and comprehensive system training is offered.

  • Passionate about providing GREAT SERVICE and focussing on the guest,
  • Have previous experience as a receptionist, guest relations supervisor,
  • Experienced in managing guests’ enquiries and complaints,
  • Experience with MEWS or Opera PMS.
  • Are willing to learn new things and work as part of a large hotel team.
  • We are open seven days a week, 365 days a year, and need workers to work a variety of schedules and days, so we can provide excellent flexibility if necessary.

WHAT WE OFFER:

You will have access to a benefits package that we believe works well for our employees and improves our overall culture…

  • Discounted hotel room rates for you, your friends, and family
  • Extra days off for your birthday.
  • Flexible working arrangements.
  • Pension
  • Free meals on duty save you almost £1,000 per year.

Check out our employee benefits video to learn more about our comprehensive package.

Equal opportunities.

RBH Hospitality Management is an Equal Opportunity Employer. We believe in employing a diverse team and maintaining an inclusive, people-focused culture. If you require any revisions during the procedure, please email careers@rbhmanagement.com.

International Talent Welcome:We are willing to support applicants from abroad who have the necessary skills and attributes for the position. RBH maintains a sponsorship licence, making the immigration procedure easier for the suitable individual.

#LifeatRBH

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