Administrator – Receptionist(UK Visa Sponsorship)

Job Description

Join a Supportive Front-of-House NHS Team

Tees Esk and Wear Valleys NHS Foundation Trust is seeking a professional and approachable Administrator – Receptionist to become part of its welcoming front-of-house team based at Foxrush House in Redcar.

This position offers an excellent opportunity for someone with strong customer service and organisational skills who enjoys working in a busy healthcare environment. The successful candidate will play an important role in supporting mental health services by creating a positive and supportive first impression for patients, carers, visitors, and healthcare professionals.

Previous NHS experience is not essential, making this a great opportunity for candidates looking to begin or develop a career within the healthcare sector.

About the Role

As the first point of contact for the Community Mental Health Service, you will provide both reception and administrative support to ensure the smooth day-to-day operation of the service.

The role requires excellent communication skills, professionalism, empathy, and the ability to remain calm and organised within a busy clinical environment.

You will support individuals accessing mental health services, including people living with mental health conditions and neurodiverse needs, while maintaining a welcoming and respectful atmosphere at all times.

Main Responsibilities

Your duties may include:

• Greeting service users, carers, visitors, and staff in a professional and friendly manner
  Managing incoming telephone calls and responding to email enquiries
  Scheduling appointments and updating staff calendars
  Preparing and sending appointment letters and correspondence
  Maintaining visitor records and issuing access cards
  Handling incoming and outgoing mail
  Scanning, photocopying, and document management
  Updating reception displays and public information materials
  Supporting general office administration and data entry tasks
  Maintaining confidentiality and information governance standards

Candidate Requirements

Essential Qualifications

BTEC Diploma/Level 2 qualification in a relevant subject, equivalent experience, or willingness to work towards a Level 3 qualification in Business Administration
GCSE Maths and English (Grade 4/C or above) or equivalent Level 2 literacy and numeracy qualification

Essential Experience & Skills

Applicants should demonstrate:

• Previous customer service experience
  Experience carrying out general administrative or office duties
  Data entry and record management skills
  Knowledge of Microsoft Office applications including Word, Excel, and Outlook
  Strong verbal and written communication skills
  Understanding of confidentiality and professional standards
  Ability to manage reception duties and communicate effectively with a wide range of people

The ideal candidate will be organised, approachable, and able to work effectively within a busy healthcare setting.

Important Sponsorship Information

Applicants must already have the legal right to work in the United Kingdom before appointment. Please note that this role does not currently meet the eligibility requirements for Skilled Worker visa sponsorship under UK immigration rules.

Helpful official guidance links:

• UK Right to Work Guidance
  UK Skilled Worker Visa Information
  Disclosure and Barring Service (DBS) Guidance
  Criminal Record Checks for Overseas Applicants
  NHS Careers – Administrative Roles

Why Work for TEWV NHS Foundation Trust?

The Trust delivers specialist mental health and learning disability services across North Yorkshire, York, County Durham, Darlington, and Teesside.

Staff members benefit from:

• Supportive and inclusive working culture
  Opportunities for training and career development
  NHS pension scheme
  Experience working within community mental health services
  Collaborative and compassionate multidisciplinary teams

Living and Working in Redcar

Redcar offers a relaxed coastal lifestyle with excellent local amenities and transport links across the North East.

Benefits of the area include:

• Affordable living costs
  Coastal scenery and outdoor leisure opportunities
  Friendly local communities
  Easy access to Middlesbrough, York, and surrounding areas
  Good work-life balance opportunities