Administrator – Receptionist(UK Visa Sponsorship)

Job Description

Role Overview

This is a great opportunity to join a welcoming front-of-house team within a community mental health setting. As a Receptionist/Administrator, you will be the first point of contact for patients, carers, staff, and external partners—making your role essential to creating a positive and supportive experience for everyone who visits or contacts the service.

You’ll play a key part in ensuring the smooth day-to-day running of the service while delivering a high standard of customer care.

What You’ll Be Doing

In this varied role, you will handle both reception and administrative duties, including:

• Greeting visitors and service users in a professional and friendly manner
  Answering telephone calls and responding to enquiries
  Managing incoming and outgoing post
  Booking rooms and coordinating appointments
  Ordering office supplies and managing basic stock
  Handling prescriptions, petty cash, and transport bookings (taxis/patient transport)
  Arranging collection of pathology samples
  Maintaining visitor logs and clinic lists
  Entering and updating data accurately on patient systems
  Ensuring information displayed in reception areas is up to date

You will need to remain calm under pressure, communicate clearly, and maintain strict confidentiality at all times.

Working Environment

• You will be based at Alexander House, a community mental health facility providing care and support to local people. You’ll work alongside an experienced reception and administration team, with full support through induction, supervision, and ongoing training.

What We’re Looking For

Essential Qualifications

• Level 2 qualification (or equivalent experience) in administration or a related field
  Functional skills in English and Maths (Level 2 / GCSE Grade 4/C or above)
  Willingness to work towards further qualifications if required

Essential Experience

• Previous experience in a customer service role
  Experience carrying out general administrative duties
  Data entry or database management experience

Desirable Experience

Experience within the NHS or a healthcare setting

Knowledge & Understanding

• Awareness of confidentiality and data protection
  Understanding of office systems and processes
  Ability to manage calls and visitors professionally

Key Skills

• Strong communication skills (verbal and written)
  Good attention to detail
  Ability to prioritise tasks and manage workload
  Confidence working independently and as part of a team
  Professional and empathetic approach to service users
  Basic IT and administrative skills

Benefits & Support

As part of the Trust, you will benefit from:

• Generous annual leave (starting at 27 days + bank holidays)
  NHS Pension Scheme
  Staff discounts across major retailers
  Access to wellbeing support services
  Opportunities to buy additional leave
  Recognition schemes such as Greatix and Star Awards
  Career development and training opportunities

Important Information

• You must have the Right to Work in the UK
  This role does not qualify for Skilled Worker visa sponsorship
  A Disclosure and Barring Service (DBS) check is required
  Overseas applicants may need to provide criminal record documentation

Useful government resources:

• Right to work in the UK
  UK Visas and Immigration
  Skilled Worker visa guidance
  Criminal record checks for overseas applicants
  Data protection and GDPR guidance

About the Organisation

Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across several regions in the North of England. The Trust is committed to delivering compassionate, inclusive, and high-quality care while supporting staff wellbeing and development.

Why This Role Matters

As the first point of contact, you help shape the experience of everyone who enters the service. Your professionalism, empathy, and organisation skills ensure that patients feel welcomed, supported, and respected from the moment they arrive.