Job Description
Role Overview
This is a flexible and hands-on role within the Hotel Services team, ideal for someone reliable, adaptable, and motivated. As a Relief Porter, you will support the day-to-day running of the hospital environment by delivering essential cleaning and basic catering services.
Your contribution will directly support patient care by helping create a safe, clean, and comfortable setting—particularly important for individuals receiving mental health or learning disability support.
What You’ll Be Doing
In this role, you will carry out a range of duties that support both patients and staff, including:
- Maintaining cleanliness across wards, offices, and communal areas
Assisting with food preparation and service where required
Safely using cleaning equipment and materials
Following hygiene, infection control, and safety procedures
Engaging respectfully and compassionately with patients and carers
Supporting a positive and inclusive environment
Participating in service improvement and quality initiatives
You will be expected to work both independently and as part of a wider team, adapting quickly to changing demands.
Working Pattern
- Shifts between 6:00 AM and 6:00 PM
Includes weekends and bank holidays
Flexible working with opportunities for additional shifts at short notice
What We’re Looking For
Essential Qualifications
- Food Hygiene Certificate Level 2
Level 2 Numeracy and Literacy skills
Basic IT skills
Willingness to complete NVQ Level 2 in Portering or Housekeeping
Essential Experience
- Experience in portering duties
Experience using cleaning materials and equipment
Background in general cleaning work
Experience working or volunteering in a mental health or learning disability setting
Desirable Experience
- Experience working in a hospital or healthcare environment
Catering or food service experience
Knowledge & Understanding
You should have:
- Awareness of Health & Safety and COSHH regulations
Understanding of healthcare cleanliness standards
Knowledge of deep-cleaning techniques
Awareness of PLACE standards (Patient-Led Assessments)
Understanding of confidentiality and patient dignity
Key Skills
- Ability to follow procedures and instructions accurately
Strong attention to detail
Good communication skills
Effective time management and organisation
Ability to work under pressure and remain flexible
Safe handling of cleaning and catering equipment
Empathy and professionalism when working with vulnerable individuals
Training & Induction
Successful applicants will complete a 5-day induction programme before starting. Ongoing training will support your development and ensure you meet required healthcare standards.
Important Information
- You must have the Right to Work in the UK
This role meet eligibility for Skilled Worker visa sponsorship
A Disclosure and Barring Service (DBS) check is required
Overseas applicants may need to provide criminal record documentation
Useful government resources:
- Right to work in the UK
UK Visas and Immigration
Skilled Worker visa guidance
Criminal record checks for overseas applicants
Health and Safety (COSHH guidance)
About the Organisation
Tees Esk and Wear Valleys NHS Foundation Trust provides mental health and learning disability services across multiple regions in the North of England. The Trust is committed to delivering compassionate, inclusive, and high-quality care while supporting staff development and wellbeing.
Why This Role Matters
Although this is a non-clinical role, it plays a vital part in patient care. A clean, safe, and supportive environment can make a significant difference to recovery and wellbeing. Your work will have a real and visible impact every day.