(Internal Candidates Only) Operations Officer(UK Sponsorship)

Job Description

About the Organisation

The UCL Ear Institute is an internationally recognised centre for research and education focused on hearing, balance, and ENT (ear, nose, and throat) care. The Institute brings together experts across multiple disciplines including genetics, neuroscience, audiology, and clinical medicine.

Working closely with partner hospitals and supported by a National Institute for Health Research (NIHR) Biomedical Research Centre, the Institute plays a leading role in advancing hearing health research and training future specialists. It also offers undergraduate, postgraduate, and professional development programmes in audiology and related fields.

Role Overview

The Operations Officer will be a key member of the Professional Services team, responsible for ensuring the smooth delivery of operational activities across the Institute.

Key Responsibilities

• Oversee and manage day-to-day operational services within the Institute.
  Handle and resolve complex operational queries, working closely with internal teams and central university services.
  Monitor existing processes and systems, identifying opportunities for improvement and implementing best practices.
  Coordinate and deliver Continuing Professional Development (CPD) courses and short training programmes.
  Organise and support internal events and academic activities.

Person Specification

The ideal candidate will have:

• Significant administrative experience in a fast-paced and complex environment.
  Proven ability to support operations and manage events effectively.
  Strong communication and interpersonal skills, with the ability to build relationships across teams.
  Excellent organisational, time management, and project management abilities.
  Capacity to manage multiple priorities and adapt to changing demands.

Visa and Eligibility Information

This role may be eligible for UK visa sponsorship under the Skilled Worker or Global Talent routes. Applicants should review official guidance:

• Skilled Worker visa
  Global Talent visa
  UK work visas overview
  Right to work in the UK
  Immigration health surcharge
  National Insurance requirements
  Employment rights in the UK
  Minimum wage and pay rights

Benefits

UCL offers a comprehensive benefits package, including:

• 41 days annual leave (including bank holidays and closure days)
  Option to purchase additional leave
  Career Average Revalued Earnings (CARE) pension scheme
  Cycle to work scheme and travel loans
  Immigration and relocation support (where applicable)
  On-site childcare and fitness facilities
  Enhanced family leave policies
  Employee wellbeing and support services
  Private medical insurance discounts

Equality, Diversity and Inclusion

UCL is committed to creating an inclusive and diverse workplace. Applications are encouraged from individuals from underrepresented groups, including ethnic minorities, disabled individuals, and LGBTQI+ communities.

The department holds an Athena SWAN Silver Award, recognising its commitment to gender equality.