Mental Health Advisor(UK Visa Sponsorship)

Job Description

About the Role

This is a unique opportunity to join a newly developed NHS 111 “Press 2 for Mental Health” service, designed to provide immediate support to individuals experiencing mental health crises.

As a Mental Health Advisor, you’ll be the first person many callers speak to during some of the most difficult moments in their lives. Your role will be to listen, reassure, and guide them toward the right support—whether that’s self-care advice or urgent referral to specialist services.

 Important:

• Applicants must already have the Right to Work in the UK
  This role does not qualify for Skilled Worker visa sponsorship

 What You’ll Be Doing

 First Point of Contact

• Answer calls from individuals in emotional distress via NHS 111 (option 2)
  Provide reassurance, active listening, and clear guidance
  Gather key information to assess needs and risks

 Assessment & Triage

• Use structured clinical pathways to assess urgency
  Record patient details accurately using IT systems
  Direct callers to appropriate services such as crisis teams or community support

 Collaborative Working

• Work alongside mental health professionals and partner services
  Refer callers to Crisis Resolution Teams, mental health hubs, or community services
  Ensure a smooth and timely pathway to care

 What Makes This Role Meaningful

• You’ll make a real difference in people’s lives every day
  No two calls are the same—this is a dynamic and fast-paced environment
  You’ll gain valuable skills in crisis support, communication, and decision-making
  Full training is provided—clinical background is helpful but not essential

 About You

 Essential Requirements

• NVQ Level 3 (or willingness to work towards) in Care, Customer Service, or Administration
  Previous experience in patient care or a customer-facing role
  Strong communication and interpersonal skills
  Good IT skills, including Microsoft Office
  Ability to stay calm under pressure and manage workload effectively

 Desirable Experience

• Experience working with individuals with mental health needs or learning disabilities
  Experience in shift-based roles (including evenings and weekends)
  Background in handling complaints or working to performance targets

 Personal Qualities

• Empathetic, patient, and non-judgmental
  Resilient and adaptable in high-pressure situations
  A good listener with strong problem-solving ability
  Committed to supporting people in crisis

 About the Organisation

You’ll be working with Tees Esk and Wear Valleys NHS Foundation Trust, a leading provider of mental health and learning disability services across the North East and North Yorkshire.

The Trust is dedicated to:

• Providing compassionate, person-centred care
  Supporting recovery and wellbeing across communities
  Building strong partnerships with local services
  Creating a supportive and inclusive workplace

 Important Information

• Enhanced Disclosure and Barring Service (DBS) check required
  Applicants must have the legal Right to Work in the UK
  This role does not meet Skilled Worker visa sponsorship criteria
  Overseas applicants may need to provide criminal record certificates