Assistant Directorate Manager – A&E Reception and Ward Clerks(UK Visa Sponsorship)

Job Description

Role Overview

We are seeking a highly organised, motivated, and proactive individual to take on the role of Assistant Directorate Manager within Clinical Support Services. This post plays a vital part in supporting the Deputy Directorate Manager to ensure the effective operational delivery and performance management of A&E Reception, Ward Clerks, and Bed Bureau administrative services.

The successful post holder will work closely with clinical and non‑clinical colleagues to ensure robust administrative systems are in place, enabling frontline teams to meet service demands efficiently while maintaining high standards of patient care.

Key Responsibilities

Reporting to the Deputy Directorate Manager, your key responsibilities will include:

• Day‑to‑day operational management of Ward Clerks, A&E reception teams, and associated administrative services
• Ensuring administrative staffing levels, skill mix, and rotas meet the needs of 24/7 services
• Line management responsibilities including appraisals, objective setting, recruitment, retention, and attendance management
• Supporting performance monitoring against local and national operational targets
• Working with clinical teams to review, develop, and implement efficient administrative processes
• Managing competing priorities, short‑notice leave, and service pressures with a calm and solution‑focused approach
• Producing reports, analysing data, and supporting service improvement initiatives
• This role requires a high degree of autonomy, sound judgement, and experience managing large operational teams in a fast‑paced healthcare environment.

Working Pattern

The services supported by this role operate 24 hours a day, 7 days a week. While the post is full‑time, flexibility is essential, and occasional work outside normal office hours may be required to meet service needs and support staff effectively.

About the Organisation

Tameside and Glossop Integrated Care NHS Foundation Trust provides hospital and community services to a population of approximately 250,000 people across Tameside and Glossop.

Our vision is to improve health outcomes for our communities and to address wider determinants of health through partnership working across health and care systems.

We are guided by four core values:

• Compassion
• Accountability
• Respect
• Excellence

The Trust is committed to equality, diversity, and inclusion. We actively encourage applications from under‑represented groups, including Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, and people with disabilities, to ensure our workforce reflects the population we serve.

Essential Criteria

Qualifications and Education

• Educated to degree level or equivalent experience (e.g. minimum 5 years managing administrative or clerical services in a large organisation)
• High standard of education (A‑levels or equivalent)
• Advanced IT and computer literacy skills

Experience and Knowledge

• Proven experience planning and organising services in a complex operational environment
• Experience of operational management within an NHS or healthcare setting
• At least 12 months’ experience managing administrative and clerical staff, including appraisal, recruitment, and retention
• Understanding of performance targets and service delivery pressures
• Experience using activity and financial information to inform decisions
• Ability to analyse, interpret, and present data clearly
• Experience working under pressure and meeting tight deadlines

Skills and Attributes

• Excellent written and verbal communication skills
• Strong interpersonal skills with the ability to build effective working relationships
• Ability to manage confidential information with discretion
• Highly organised, methodical, and able to work independently
• Flexible, adaptable, and resilient in a demanding operational environment

Desirable Criteria

• Project management qualification or equivalent experience
• Knowledge of 18‑week RTT processes
• Experience using Patient Administration Systems (e.g. Lorenzo)
• Understanding of clinic booking, utilisation, and patient validation processes

Visa Sponsorship Information

Please note that although the Trust offers sponsorship for some roles, this post is not eligible for Skilled Worker visa sponsorship, as it does not meet the minimum salary or skill thresholds set by UK Visas and Immigration. Applications are therefore welcomed from candidates who already have the right to work in the UK.

Pre‑Employment Checks

This role is subject to a Disclosure and Barring Service (DBS) check in accordance with the Rehabilitation of Offenders Act 1975.

Employee Benefits

The Trust offers a comprehensive benefits package, including:

• Flexible working arrangements
• 27–33 days annual leave plus bank holidays
• NHS Pension Scheme
• Occupational sick pay
• Health and wellbeing support, including counselling services
• Gym discounts, cycle‑to‑work scheme, and salary sacrifice car scheme

Useful Government and Official Resources

For further information, please refer to the following official guidance:

Right to work in the UK: https://www.gov.uk/prove-right-to-work

Skilled Worker visa eligibility: https://www.gov.uk/skilled-worker-visa

Disclosure and Barring Service checks: https://www.gov.uk/dbs-check-applicant-criminal-record

Employer Details

Tameside and Glossop Integrated Care NHS Foundation Trust
Tameside Hospital
Fountain Street
Ashton‑under‑Lyne
OL6 9RW

If you are an experienced operational manager with a strong administrative background and a passion for supporting high‑quality patient care, we would welcome your application.