IT Support Engineer Uk Visa Sponsorship Available

Design
Uk
June 26, 2024
£45 - £55 / year
Full Time
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Job Description

 

JOB SUMMARY

 

Astroscale UK is looking for a passionate, motivated, and multi-disciplined IT Support Engineer to join our expanding worldwide IT team. We are looking for someone who is willing to roll up their sleeves, work through the support workload, and provide a high level of service to the Astroscale staff. This person will also be imaginative and creative, able to contribute new ideas to improve the efficiency and effectiveness of the services we deliver.

This function will be mostly based on the helpdesk ticketing system, which will be used to log requests and incidents and escalate to higher members as needed; you will not be changing passwords all day, and the work will vary from day to day. In addition to the daily ticket grind, there will be project work and activities to keep you engaged and learning. We use AWS and Azure cloud platforms, so you will have some experience with all of them.

 

Responsibilities

  • Triage requests and provide first and second line assistance to a growing user base, including Microsoft O365, AWS, and other Astroscale platforms, with 3rd line escalation to Senior Engineers.
  • Creating new and managing existing user accounts and access rights.
  • Installing updates and patches, managing software systems, and proactively
  • Configuring laptop builds and giving suggestions for improvement
  • Diagnosing and repairing network issues
  • Maintaining inventory systems.
  • Manage data backups across our estate.
  • Working with the global IT team to enhance support operations.
  • Create training resources for Astroscale users.
  • On-call shifts may occasionally be necessary to support Astroscale.
  • Creating and maintaining system documentation throughout the Astroscale estate.

 

Essential Skills

  • Excellent at supporting Microsoft Windows 11.
  • Microsoft 365 administration: 2+ years of experience, including Entra ID, Exchange, Teams, and SharePoint administration.
  • Laptop automation and configuration
  • Customer service focused
  • Excellent writing and verbal communication and interpersonal abilities.
  • Proven experience as an IT Support Engineer.
  • Excellent attention to detail and commitment to conventional processes and procedures.
  • Ability to think critically and troubleshoot software and hardware problems
  • Ability to manage your workload and effectively prioritise multiple requests

 

Desirable Skills

  • Experience using Intune MDM.
  • Experience using Microsoft Azure.
  • Experience with programming languages such as PowerShell.
  • MacOS management
  • Experience in managing Meraki infrastructure
  • An interest in cybersecurity
  • Ability to use network diagnosis tools present in Windows, MacOS, and Linux
  • CompTIA or Microsoft certification
  • Experience in working in an ITIL environment

 

Benefits

  • Competitive base salary.
  • Opportunity to collaborate with a highly talented, varied, and dynamic international team using cutting-edge technology.
  • Flexible working arrangements around core hours in a welcoming and supportive atmosphere
  • Hybrid working is available (based on individual position requirements).
  • 25 days holiday (growing yearly up to a maximum of 28 days) plus 8 days bank holiday
  • Life insurance and long-term ill pay.
  • Private healthcare (a taxable benefit).
  • Relocation Allowance
  • Visa sponsorship for employees is considered.
  • New modern office and cleanroom facilities.
  • Regular social events

 

Location

Astroscale UK (Harwell), with prospective trip to Astroscale Japan (Tokyo).

 

About Astroscale.

We intend to deliver cutting-edge technologies that will be integrated into everyday commercial space activities by 2030.

Astroscale is the first commercial enterprise with a vision to ensure the safe and sustainable development of space for future generations, as well as the sole provider of in-orbit servicing across all orbits. Founded in 2013, we are developing innovative and scalable solutions for a wide range of in-orbit servicing missions, including end-of-life services, active debris removal, in-situ space situational awareness, and life extension services, in order to create sustainable space systems and mitigate the hazardous buildup of space debris.

Astroscale is an equal opportunity employer that values a diverse workforce. All competent applicants, particularly minorities, women, and those with impairments, are urged to apply.

 

Astroscale has a preferred supplier list and does not accept unsolicited agency inquiries. Please do not send candidate CVs or information in response to this advertisement, or to any Astroscale employee.

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