Service Management Lead Uk Visa Sponsorship

Development
Uk
May 30, 2025
£40 - £45 / year
Full Time Permanent
Apply Now

Job Description

Service Operations Lead – Planning, Insight and Analytics

Grade 7: £40,497 – £45,413 per annum
Full-time, open-ended
Location: University of Glasgow
Closing Date: 23:45, 19 June 2025

About the Role

Are you a highly organised, proactive professional with a passion for service excellence and cross-team collaboration? The University of Glasgow is seeking a Service Operations Lead to manage the daily running of our Planning, Insight and Analytics service. This role is integral to ensuring seamless helpdesk operations, efficient workload management, and robust administrative and financial oversight. You’ll play a pivotal part in delivering agile, high-quality support across the university’s data and analytics landscape.

Key Responsibilities

  • Operational Leadership: Oversee our customer-facing helpdesk and technology platforms, manage incoming queries, direct enhancement requests, and troubleshoot issues promptly.
  • Service Development: Lead new initiatives and projects, setting and implementing policies and service standards to drive performance and innovation.
  • Collaboration & Project Management: Implement and manage tools and practices that foster cross-team collaboration and ensure timely project delivery.
  • Analytics Release Management: Coordinate the annual schedule for core analytics products, including accessibility checks, data protection compliance, technical documentation, and communications.
  • Community Engagement: Support the Data & Analytics Community of Practice by organising virtual and in-person events that promote best practice and knowledge-sharing.
  • Budget Oversight: Manage the service’s consumables budget, including forecasting, procurement, and financial reporting.
  • Executive Support: Provide high-level administrative support to the Director and senior leadership, including organising events and coordinating travel.
  • Staff Onboarding: Assist with the effective induction of new staff, ensuring a smooth transition into the service and wider University environment.
  • Stakeholder Liaison: Maintain strong working relationships across key university departments and with third-party service providers.

What You’ll Bring

Essential Qualifications & Knowledge

  • SCQF Level 9 qualification (Ordinary Degree or equivalent) or relevant work experience in a similar role.
  • Proficiency in Microsoft 365 (Word, Excel, Outlook, PowerPoint), Zoom, and Teams.
  • Working knowledge of finance and people management procedures, ideally within a university setting.

Desirable Knowledge

  • Familiarity with ITSM/ITIL, Lean, Six Sigma, or Agile frameworks.

Essential Skills

  • Excellent organisational, time-management, and communication skills.
  • Strong problem-solving, analytical, and customer service capabilities.
  • Confidence in using project management and collaborative tools.
  • Ability to manage budgets in line with institutional policies.
  • Proficiency in Microsoft Office, SharePoint, and data systems.

Desirable Skills

  • Experience managing team performance and using content management systems.
  • Familiarity with tools such as Microsoft Project, Jira, ClickUp, or Azure DevOps.

Experience

  • Proven experience in service operations, customer-focused environments, and budget handling.
  • Ability to work independently under pressure, resolve complex issues, and manage multiple priorities.

Desirable Experience

  • Prior experience in higher education.
  • Experience in helpdesk or service-based environments.
  • Background in team leadership and collaborative project work.

Sponsorship Information

If you’re applying from outside the UK and require a Skilled Worker visa, this role may be eligible for sponsorship under the Skilled Worker visa route, provided tradeable points can be met. For full details on eligibility, please visit:
Skilled Worker visa – GOV.UK

Why Join Us?

At the University of Glasgow, you’ll find a welcoming and inclusive culture where your contribution is genuinely valued. As part of our team, you’ll benefit from:

  • A generous package of 41 days annual leave (including public holidays)
  • Competitive pension benefits (Pensions Information)
  • Flexible working arrangements
  • Wellbeing support, including 6 months free UofG Sport membership (Health & Wellbeing)

We proudly support equality, diversity, and inclusion. We encourage applications from candidates across all backgrounds, especially those from Black, Asian, and Minority Ethnic (BAME) communities and other underrepresented groups.

The University holds Athena Swan awards and actively supports gender equality across disciplines. Learn more:
Athena Swan – University of Glasgow

Ready to apply or learn more? Visit our careers site:
University of Glasgow Jobs

Related Jobs