User Experience and Service Specialist Sponsorship Available

May 1, 2024
£34.0 - £39.3 / year

Job Description



The User Experience and Service Specialist function is critical for enabling positive change in how users interact with supported goods, services, and processes. This role will help transform the overall user experience by incorporating automation and lean design.

The role will collaborate closely with our key business stakeholders, Heads of Service, Relationship Managers, and Service Leaders in general to influence and promote a UX-focused approach to service delivery across Digital Technology Services (DTS) and beyond, as required.


You’ll have:


  • Comprehensive knowledge and comprehension of UX practices, policies, and procedures
  • Excellent stakeholder connection and communication abilities.
  • Experience using ITIL and Lean approaches
  • Experience analysing, developing, and improving UX and service procedures.

For further information on the post, please see the Job Description Person Specification, as well as the ‘Information for Candidates’ paper attached to the University Jobs Board advertisement.

Informal contact details

Contact Information: Service Practice Manager

Contact name: Matthew Purchase

Contact email address:

Please review the job description and personal specification for further information.

The closing date for applications is 23.59 on Friday, May 24, 2024.

Interview date – TBD

Sponsorship may be feasible under the Skilled Worker Route if the successful candidate already has a Skilled Worker Visa sponsored by another business that was issued before April 4th, 2024. Applicants who seek to consider the SWR must first guarantee that they can meet the points requirements. The UK Visas and Immigration Website provides more information about this.

The University is committed to creating a diverse and inclusive workforce, endorses the Athena SWAN Charter for Gender Equality and the Race Equality Charter, and promotes LGBT+ equality. Applications for job-sharing, part-time, and flexible working arrangements are encouraged and will be considered based on business needs.