Online Marketplace Programme Manager

Job Description

Job Title: Online Marketplace Programme Manager
Reference Number: 378470
Salary: £55,836 – £66,338
Location: Birmingham, Teddington, London
Contract Type: Permanent / Secondment (3-month secondment if chosen)
Grade: 7
Working Pattern: Flexible, Full-time, Job share, Part-time
Number of Positions Available: 1

About the Role

The Office for Product Safety and Standards (OPSS) is part of the Department for Business & Trade (DBT), tasked with ensuring that UK businesses and consumers can buy and sell products with confidence. Our goal is to protect people and places from product-related harm while promoting fair and efficient markets. We are a growing, dynamic team, focused on making regulation work effectively, and we have a number of exciting initiatives, including the regulation of construction products, aimed at ensuring safety across diverse sectors.

The Online Strategy Team within OPSS is responsible for regulating online marketplaces and e-commerce to ensure consumer safety in an increasingly digital world. As the Online Marketplace Programme Manager, you will lead one of the team’s flagship initiatives, working to ensure that online shopping is safe, secure, and compliant for millions of UK consumers. This role is high-profile within OPSS and is considered a key ministerial priority.

Key Responsibilities

Programme Leadership: Lead and oversee the Online Marketplace Programme, ensuring cohesion across projects and that key deliverables are met. You will manage risks, dependencies, and resolve issues proactively.

Governance: Develop and manage a robust governance framework, supporting key boards, including the Online Strategy Board and operational work-streams.

Project Coordination: Support the initiation, coordination, and successful delivery of various projects within the programme, ensuring they are on-time and within budget.

Team Management: Inspire and manage a diverse team of staff, interns, and students, fostering a collaborative and high-performance culture.

Analysis & Reporting: Produce detailed analysis and high-quality reports to support strategic decision-making at leadership levels.

Stakeholder Engagement: Work closely with senior stakeholders across OPSS, government departments, and external partners to drive programme success and ensure alignment with broader regulatory goals.

Monitoring & Evaluation: Collaborate with monitoring and evaluation teams to ensure programme outcomes are measured and tracked.

Strategic Alignment: Support the Online Strategy Lead in aligning the programme with broader departmental goals, promoting continuous improvement.

Who We’re Looking For

We are seeking an experienced and enthusiastic Programme Manager who can lead a complex, high-profile programme with multiple stakeholders and deliver impactful results. The ideal candidate will possess the following:

Essential Qualifications/Experience:

A professional qualification in Project/Programme Management (e.g., RCA Level 6 or equivalent like APM PMQ).

Strong experience in programme management, including governance, risk management, and project delivery.

Excellent communication and organisational skills, with the ability to articulate complex issues to diverse stakeholders.

A collaborative mindset with a strong ability to solve problems independently and lead teams to success.

A proactive, results-driven approach with the ability to adapt to changing circumstances.

Desirable:

Knowledge of e-commerce regulation, but this is not essential.

Behaviours: You will be assessed against the following Civil Service behaviours:

Managing a Quality Service

Changing and Improving

Seeing the Big Picture

Delivering at Pace

Benefits

Salary & Pension: Salary between £55,836 – £66,338 plus a Civil Service Pension with a 28.97% employer contribution.

Flexible Working: We offer flexible working arrangements, including part-time, job share, and full-time options.

Learning & Development: Tailored learning and development opportunities.

Inclusive Culture: A commitment to diversity and inclusion, ensuring equal opportunities for all applicants.

Additional Benefits: Civil Service pension, 25 days of annual leave, and a range of well-being benefits.

Application Process

To apply for this position, please submit the following:

CV: A detailed CV outlining your career history, including key responsibilities and achievements.

Personal Statement: A statement of up to 750 words explaining how your experience, skills, and qualities align with the role.

After the application deadline, the selection process will include an interview. During the interview, we will assess your behaviours and strengths, and you will be asked to present a short piece of work.

For further details about the role and benefits, please refer to the attached Candidate Pack.

Additional Information

Diversity & Inclusion: We are committed to creating a diverse and inclusive workforce. We welcome applications from underrepresented groups, including those with disabilities, ethnic minorities, and gender-diverse identities.

Reasonable Adjustments: We offer reasonable accommodations for candidates with disabilities. Please contact us if you need assistance during the recruitment process.

Nationalities: This role is open to UK nationals, Irish nationals, Commonwealth nationals with the right to work in the UK, and others eligible under the EU Settlement Scheme.

Security & Pre-employment Checks: The successful candidate will undergo a criminal record check and baseline security checks.

For any questions, please contact Becky Allen at opss.recruitment@businessandtrade.gov.uk
For recruitment queries, please contact dbtrecruitment.grs@cabinetoffice.gov.uk