Sustainable Transport & Customer Service Officer

Job Description

About the Role

Oxford Brookes University is seeking a motivated and reliable Sustainable Transport & Customer Service Officer to join its award-winning Sustainability Team. This is a part-time (0.8 FTE), fixed-term role for 12 months.

The potholder will provide high-level executive and customer service support across a range of sustainable transport services. You will play a key role in:

Managing vehicle parking and bus operations.

Handling enquiries from students, staff, and external stakeholders.

Supporting the delivery of the University’s sustainable travel strategies.

This is a fast-paced and varied role, ideal for someone with strong communication, organizational, and problem-solving skills who is passionate about sustainability.

Key Responsibilities

Oversee parking and bus operations.

Respond to enquiries efficiently and professionally.

Support the planning and implementation of sustainable transport initiatives.

Liaise with internal departments and external partners to deliver transport services.

Contribute to the University’s sustainability and customer service goals.

Candidate Profile

Essential:

Educated to GCSE level (or equivalent) OR Level 3 qualification in leadership/management or relevant professional qualification.

Experience in a customer-facing role.

Experience in administration and handling financial transactions.

Strong communication and organizational skills.

Commitment to sustainable transport and environmentally responsible practices.

Desirable:

Experience working in a higher education or large organisation setting.

Knowledge of sustainable travel strategies.

We understand that the ‘perfect candidate’ may not exist – if you are enthusiastic about the role, we encourage you to apply even if you don’t meet every requirement.

Working Hours

Part-time: 30 hours per week (0.8 FTE).

Flexibility required during peak times (e.g., semester starts, Open Days, Applicant Days).

Core working hours: Monday–Friday, 8:00 am – 4:30 pm (part-time patterns can be discussed).

Hybrid working is possible for tasks not requiring on-campus presence.

Benefits

Up to 38 days holiday, rising to 41 days (including Bank Holidays and Concessionary Days).

Generous Local Government pension scheme (14.7% employer contribution).

Cycle-to-work scheme.

Access to facilities such as NHS Dentist, Brookes Nursery, gym, and sports centre.

Right to Work

Due to immigration rules introduced in July 2025, this role does not meet the criteria for Skilled Worker visa sponsorship. Applicants must already have the right to work in the UK or be eligible through another visa route.

How to Apply

Complete the online application form via the link: Apply Here

Upload a CV and covering letter showing how you meet the person specification.