SPOC Administration Assistant(UK Visa Sponsorship)
Job Description
About the Role
We are pleased to offer an opportunity for a Band 2 Administration Assistant to join our Single Point of Contact (SPOC) team. This role is central to ensuring people can access community health services efficiently and with confidence.
As part of the SPOC administration team, you will act as the first point of contact for service users and referring health professionals. Your work will support the smooth flow of referrals, appointments, and waiting lists, helping clinical teams focus on delivering high-quality care.
What You’ll Be Doing
Referral & Appointment Management
- Receive and accurately process referrals into the Trust’s clinical systems
- Route referrals to the appropriate clinical teams for triage and allocation
- Book appointments and support effective waiting list management
Single Point of Contact
- Respond professionally to enquiries from service users and healthcare professionals
- Provide clear, courteous information while maintaining confidentiality and data protection standards
- Act as a reliable and consistent contact across multiple community service locations
Administrative Support
- Deliver a comprehensive administration service for Community SPOC
- Coordinate referrals across Scarborough, Ryedale, Whitby and Pocklington services
- Maintain accurate records in line with NHS information governance standards
About Humber Teaching NHS Foundation Trust
We are an award-winning, CQC-rated “Good” Trust, delivering integrated health and social care services across Hull, East and North Yorkshire. Our teams are proud to provide compassionate, person-centred care that makes a real difference in local communities.
We are committed to staff development, inclusion and wellbeing, and consistently meet or exceed national benchmarks across NHS People Promise themes. Wherever you join us, you will receive a warm welcome and the support you need to succeed.
Working With Us – What We Offer
- Flexible working arrangements where service needs allow
- Enhanced annual leave and wellbeing support
- Structured training and development opportunities
- A strong commitment to equality, diversity and inclusion
- Access to affordable living across city, coast and countryside locations
Person Specification
Essential Qualifications & Knowledge
- GCSEs (or equivalent) in English and Maths
- Standard keyboard or IT qualification (e.g. RSA II, ECDL) or equivalent experience
- Knowledge of general office procedures and administrative work
- Strong literacy, numeracy and attention to detail
Desirable
- Three or more GCSEs (or equivalent)
- Working towards advanced IT/keyboard skills
- NVQ Level 2 or equivalent experience
- Knowledge of NHS or healthcare administrative procedures
Experience
Essential
- Experience dealing with members of the public
- Confidence using IT systems in an administrative setting
Desirable
- Experience in healthcare or community services
- Familiarity with NHS systems such as SystmOne
Skills & Personal Attributes
- Clear and confident communication skills
- Professional telephone manner
- Ability to plan, prioritise and meet deadlines
- Strong teamworking approach
- Commitment to equality, diversity and ethical practice
- Trustworthy and able to handle confidential information
- Ability to travel between service locations
Pre-Employment Checks
This role requires an Enhanced Disclosure and Barring Service (DBS) check in line with the Rehabilitation of Offenders Act (Exceptions Order) 1975.
Overseas applicants may also be required to provide criminal record certificates from countries lived in over the past 10 years.
Equality & Inclusion
We value diversity and actively challenge discrimination. Applications are welcomed from people of all backgrounds, and we are happy to discuss flexible working arrangements to support work–life balance.
How to Apply
Please apply via the NHS recruitment system. Full details can be found in the Job Description and Person Specification.
