Sexual Health Service Receptionist

Job Description

Job Summary

We are looking for a friendly, professional, and organized Receptionist to join our team in Sexual Health Dorset at our Bournemouth clinic. This is a great opportunity for someone who enjoys working in a patient-facing role and is passionate about delivering high-quality customer service.

You will be the first point of contact for patients, visitors, and staff during our evening clinics, helping to ensure a smooth and welcoming experience. Full training and support will be provided as part of a helpful and inclusive administrative team.

Key Responsibilities

Welcome patients, visitors, and staff with a professional, helpful, and positive approach.

Maintain a clean, organized, and professional reception area.

Accurately enter and manage patient data using our clinical systems.

Provide general reception and administrative support to the sexual health service.

Act as a point of contact for patients, clinical staff, and external agencies.

Support the Team Lead and Lead Nurse in ensuring the smooth running of services.

About Us

Dorset HealthCare is a leading provider of integrated community and mental health services, rated ‘Outstanding’ by the CQC in 2019. With over 7,000 staff and a commitment to delivering high-quality, inclusive care, we support almost 800,000 people across Dorset.

We pride ourselves on offering a supportive and inclusive workplace, with opportunities to grow, contribute, and be your authentic self. Join us and be part of a service that empowers people to make informed choices about their sexual health and wellbeing.

Person Specification

Essential Qualifications & Experience

GCSE or equivalent in English and Maths

Experience in a reception or customer-facing role

Strong customer service and communication skills

Ability to maintain confidentiality and professionalism

Competent using computer systems and Microsoft Office

Desirable

Experience with electronic patient record systems (e.g., appointment booking)

Previous experience in sexual health or NHS services

Positive interest in sexual health services

Personal Attributes

Flexible, reliable, and proactive

Willingness to learn new skills

Able to work independently and as part of a team

Additional Information

This role requires a Disclosure and Barring Service (DBS) check.

As part of Dorset HealthCare’s employability programme, support is available for individuals needing assistance with job applications or interview skills. Contact: dhc.wideningparticipation@nhs.net for more information.

How to Apply

To apply, please submit your application before 31 August 2025. Early applications are encouraged as the vacancy may close before the deadline if sufficient applications are received.