Senior Housing Support Worker – Coventry(UK Visa Sponsorship)

Job Description

About Nacro

Nacro is a national social justice charity with over 50 years of experience supporting people to rebuild their lives and strengthen communities. Our mission is to reduce crime and reoffending by providing practical, structured support to people in the criminal justice system.

Our Community Accommodation Support (CAS) service helps adult defendants on bail, individuals on Home Detention Curfew (HDC), and those under other licence orders. By providing safe accommodation and tailored support, CAS empowers service users to reintegrate successfully into society.

Role Overview

As a Senior Support Worker, you will lead a team of Support Workers across Coventry and Worcester, ensuring high-quality service delivery and supporting both staff and service users. This is not a personal care role; instead, it focuses on leadership, operational management, and helping service users navigate the criminal justice system.

This is a rewarding opportunity to make a tangible difference in people’s lives while gaining valuable experience in the criminal justice sector.

Key Responsibilities

• Team Leadership: Guide, mentor, and support your team on best practice, quality, compliance, and resource management.
• Operational Management: Ensure daily operations run smoothly, including staff cover, scheduling, and readiness for service delivery.
• Health & Safety: Promote safe working practices, particularly regarding lone working, and assist with training initiatives.
• Service User Support: Occasionally manage a small caseload and participate in emergency out-of-hours support (rotating basis, 18:00–08:00).
• Performance Accountability: Support your team to achieve targets, including void management, arrears, and outcome achievement.
• Administrative Duties: Maintain accurate records and utilise computer systems including Word, Excel, and internal databases.
• Training & Development: Support staff in completing Training and Induction Passport documentation, ensuring team development and compliance.

Who We Are Looking For

We are seeking someone who is:

• Values-Driven: Committed to social justice and making a positive difference.
• Compassionate and Resilient: Able to work with individuals who have experienced challenges and trauma.
• Flexible and Collaborative: Able to work as part of a small, responsive team, prioritising service users’ needs.
• Professional and Organised: Strong communication, problem-solving, and leadership skills.

Benefits & Development

• Dynamic and supportive team environment
• Opportunities for professional development and career progression
• Competitive annual leave and occupational sick pay exceeding statutory requirements
• Cycle-to-work scheme and additional staff benefits
• Commitment to diversity and inclusion, including supporting applicants with criminal records or lived experience of the criminal justice system

Vetting & Security

This role requires:

• Enhanced DBS check (Gov.uk DBS Information)
  Prison Clearance for working with adults in a custodial setting
• Applicants with a criminal record will be assessed fairly. For confidential guidance on applying with a criminal record, contact Nacro’s Criminal Record Support Service

Travel & Vehicle Use

• Essential Travel: A full driving license and access to a vehicle are required.
• Staff must have business use insurance for work travel. Costs for this are included in the HMRC mileage allowance

Visa & Work Eligibility

• This role does not offer visa sponsorship. Applicants must have the right to work in the UK (Gov.uk Right to Work)
• Learn more about working in the UK: Gov.uk Working Rights

How to Apply

If you are passionate about helping others and have strong leadership and organisational skills, we encourage you to apply. Your contribution will have a real impact on the lives of service users and your local community.