Receptionist – Ophthalmology Department

Job Description

Job Summary

We are seeking a motivated, friendly, and reliable Receptionist to join our busy Ophthalmology Department, located at Norfolk and Norwich University Hospital. You may also be required to work occasionally at the Central Norwich Eye Clinic on Grove Road.

You’ll be the first point of contact for patients attending their appointments, delivering an efficient, professional, and compassionate service. This role involves supporting the wider clinical and administrative team to ensure the smooth and effective running of the department.

Key Responsibilities

Provide front-of-house reception duties, greeting patients and handling enquiries in person and by telephone in a courteous and confidential manner.

Coordinate and maintain appointment bookings using the hospital’s Patient Administration System (PAS) and other relevant systems.

Support the clinical and administrative teams by preparing clinic documentation, retrieving patient notes, and ensuring investigation results are available.

Monitor the waiting area, ensuring patient safety and notifying staff of any concerns.

Log and prioritise telephone requests for investigations and tests as per department policy.

Understand and apply 18-Week Referral to Treatment (RTT) pathways and relevant codes.

Liaise with secretaries, departments, and external services to obtain case notes, referrals, and imaging where necessary.

Track and document the movement of patient notes in and out of the department.

About You – Person Specification

Qualifications:

A good standard of literacy and numeracy (e.g., GCSE or equivalent)

Essential Experience:

Previous administrative or clerical experience

Customer service experience (ideally within the NHS or healthcare)

Skills:

Confident communicator with strong interpersonal skills

Able to handle confidential information with sensitivity and discretion

Proficient in using computer systems and entering data accurately

Organised and able to prioritise tasks in a busy environment

Personal Attributes:

Professional and welcoming manner

Committed to NNUH’s values of People Focused, Respect, Integrity, Dedication, and Excellence (PRIDE)

Understands and promotes equality, diversity, and inclusion

About the Trust

Join over 10,000 staff at the Norfolk and Norwich University Hospital, one of the UK’s largest NHS trusts serving approximately one million people. We are a centre of excellence in teaching and research, with close links to the University of East Anglia and facilities such as the Quadram Institute.

Our diverse workforce represents over 90 nationalities, and we take pride in fostering an inclusive and welcoming environment.

What We Offer

Flexible working hours

Excellent NHS pension and leave benefits

Free Park & Ride to the hospital site

Staff discounts in on-site cafes

Fast-track staff Physiotherapy service

Discounted gym memberships

Cycle to Work, lease car and electronics schemes

On-site nursery

Employee Assistance Programme, including 24/7 counselling

Wagestream – access up to 40% of your earned pay early

Career development support and access to training

Access to NHS staff discounts and Blue Light Card

Additional Information

Right to Work: This role does not meet UKVI requirements for Skilled Worker sponsorship, so we are unable to provide a Certificate of Sponsorship.

DBS Check: This role is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act (Exceptions Order) 1975.

Employer Details

Employer: Norfolk and Norwich University Hospital (NNUH)
Address: Colney Lane, Norwich, NR4 7UY