Operations Manager Uk Visa Sponsorship

Job Description

About the Role
Interview Date: 19 May 2025

We are seeking a dynamic, highly motivated professional with strong business acumen and outstanding communication skills to lead the operations of the Competence Test Centre (CTC). This pivotal role involves managing the centre’s day-to-day functions and ensuring the successful delivery of the Nursing and Midwifery Council (NMC) contract, with a focus on operational efficiency, performance metrics, and high-quality service delivery.

The successful candidate will oversee a team of business administrators and take full responsibility for all aspects of the NMC contract. You will ensure that service level agreements and key performance indicators are consistently met and reported, while maintaining excellent standards of service. As the central liaison between the CTC and the University’s professional services, you will also represent the centre in external partnerships, including those with NHS Trusts and the NMC.

Working in close collaboration with the Clinical Manager and Deputy Managers, you will support the effective and efficient delivery of the Test of Competence (TOC), while promoting a seamless and positive experience for candidates and stakeholders alike. Additional responsibilities include project and budget management, resource allocation, contract oversight, bid development, and identifying opportunities for income generation.

The CTC, located in the heart of Northampton, is a vital part of the University of Northampton. It delivers the OSCE component of the Test of Competence and other assessments to Internationally Educated Nurses and Midwives (IEN/Ms) seeking NMC registration, as well as those returning to practice. The CTC plays a significant national role, enabling around 10,000 professionals annually to join the UK healthcare workforce and contribute to patient care.

You will also work in partnership with the Clinical Manager and leadership team to ensure consistent and effective leadership coverage.

About You

We’re looking for a senior business administrator with proven experience in leading professional teams and managing service delivery in a commercial environment.

Essential Experience and Skills:

Extensive experience in commercial management

Demonstrated success in team leadership, development, and mentoring

Strong interpersonal and professional communication skills, including with external stakeholders (e.g., NMC, NHS Trusts, candidates)

Expertise in administrative and operational process development

Familiarity with quality assurance, governance, and risk management

Ability to take ownership of service delivery and drive improvements

Strong organisational and planning abilities, with excellent IT and delegation skills

A track record of successful project delivery and budget management

Skilled in stakeholder engagement and relationship management

Experience in line management, supporting team performance and development

Adaptability to organisational change and evolving stakeholder expectations

Experience with income generation, including bids and tenders

Ability to work both independently and collaboratively

Understanding of HR policies and procedures

A commitment to excellence and continuous improvement

Qualifications:

Essential: A degree or equivalent qualification, or significant experience in project, commercial, or business operations management

Desirable: A relevant professional qualification in administration, business, or commercial management

About the Department
The Competence Test Centre is part of the Faculty of Health, Education and Society at the University of Northampton.

We deliver the NMC Test of Competence (TOC), which assesses candidates against UK pre-registration standards for nursing, midwifery, and nursing associates.
Learn more:

NMC Standards for Nurses

NMC Standards for Midwives

NMC Standards for Nursing Associates

Our test centre serves candidates across multiple fields of practice: Adult, Child, Learning Disabilities, Mental Health, Midwifery, and Nursing Associates. The centre has recently expanded with purpose-built exam facilities conveniently located opposite Northampton railway station.

Right to Work

Applicants must provide proof of eligibility to work in the UK at the interview stage. The University is open to sponsoring Skilled Worker visas, subject to the points-based immigration system’s criteria.

Equality and Inclusion

We actively encourage applications from individuals from underrepresented groups and are committed to fostering an inclusive and supportive working environment.