Operations Coordinator UK Jobs

Job Description

Reception & Front-of-House Assistant – Student Information Centre (University of Warwick)

Location: University of Warwick
Hours: 36.5 hours per week (365 days/year)
Shifts: Between 07:00 – 22:00, 5 days over 7
Starting Salary: £26,038 per annum (annual progression until the highest grade point)

About the Role

We are looking for a customer-focused, self-driven individual to support reception and front-of-house services. This role plays a key part in providing an exceptional experience for 25,000 students and 100,000 conference attendees each year.

Responsibilities:

✔ Manage check-ins and check-outs
✔ Handle inquiries, complaints, and issue resolution
✔ Process payments and manage bookings
✔ Provide administrative support
✔ Assist in overseeing two reception desks during peak periods

About You

✅ Strong customer service experience (hospitality background preferred)
✅ Ability to work independently and within a team
✅ Excellent administrative and organisational skills
✅ Supervisory experience in a fast-paced environment
✅ Experience in hotel or student finance environments (desirable)

Shift Patterns

Term Time:

• Weekdays: 08:00 – 16:00, 12:00 – 20:00
• Weekends: 10:00 – 18:00

Vacation Periods:

• Monday – Sunday: 07:00 – 15:00, 14:00 – 22:00

Application Deadline: Sunday, 9th March 2025 at 11:55 PM

For informal inquiries, contact: Louise Gower (Operations Deputy Manager) at l.gower@warwick.ac.uk

Interested? Apply now via the University of Warwick’s job portal.