Master Technician – Visa Sponsorship Opportunities Available

Job Description

Overview

Citygate West London is seeking an Accredited Master Technician to join our exceptional technical team. This role offers the chance to apply your advanced skills, resolve complex technical issues, and mentor colleagues within a supportive, high-performing environment. You’ll also gain access to the latest Volkswagen Group models, methods, and ongoing technical development opportunities.

About the Location

Based at Volkswagen’s European Flagship Dealership in West London (Brentford), you’ll be working in a state-of-the-art 25-ramp workshop, complete with a multistorey car park and an indoor used car showroom. The site offers an unmatched experience for both customers and employees — from enjoying a fresh coffee at our Camper Café to exploring our range of classic Volkswagens.
Citygate West London combines cutting-edge facilities with a people-focused culture, creating an inspiring and rewarding place to work.

Visa Sponsorship

We are proud to offer visa sponsorship opportunities for qualified international candidates.
To be eligible, applicants must hold VAG (Volkswagen Audi Group) Master Technician Accreditation.
If you meet this requirement, we welcome your application and look forward to discussing this opportunity further.
For more details on visa eligibility, visit the Skilled Worker Visa (GOV.UK)

Key Responsibilities

As a Master Technician, your main duties will include:

Carrying out scheduled vehicle servicing in accordance with manufacturer standards

Performing diagnostic activities to identify and resolve vehicle issues

Completing electronic Vehicle Health Checks (eHVC) and providing detailed reports and recommendations

Communicating effectively with customers and service advisors to deliver outstanding service

Ensuring all work is completed safely, efficiently, and to the highest quality

Participating in continuous training and professional development

Contributing to process improvements within the workshop and across the business

Mentoring and supporting apprentice and less-experienced technicians

Assessing and reporting on tool and equipment requirements

Preparing written and verbal reports for authorisation by the Workshop Controller

Attending relevant meetings and training programmes as required

What’s in It for You

At Citygate, we believe that a great workplace culture benefits both our people and our customers. When you join us, you can expect:

Access to our in-house training academy and the Volkswagen National Learning Centre

Electric Vehicle (EV) training (Levels 1–4, where applicable)

Internal career progression opportunities across multiple brands and locations

Employee discounts on vehicle purchases, servicing, and parts

High street discounts and access to a wellbeing portal

Employee assistance programme for mental health and wellbeing support

Company pension and life insurance

Cycle-to-work scheme

Enhanced maternity leave

Company events and referral bonuses

About You

We’re looking for a technically skilled, motivated, and customer-focused professional who takes pride in their work. You should have:

Level 3 Vehicle Technician Qualification (ideally with VAG background)

VAG Master Technician Accreditation (required for visa sponsorship)

Excellent diagnostic and problem-solving abilities

Strong attention to detail and commitment to quality

Great communication skills with the ability to explain technical details clearly to non-technical audiences

Effective organisation and time management, with the ability to meet deadlines

Why Citygate

Citygate is a privately owned, award-winning automotive group with over 650 employees across London, Berkshire, Hertfordshire, and Buckinghamshire.
We represent leading global brands including Volkswagen Passenger Cars, Volkswagen Commercial Vehicles, Škoda, SEAT, CUPRA, and Kia.

We’re proud of our supportive culture, industry-leading training programmes, and commitment to developing our people. Join us and build your career in a company where your skills are recognised, and your growth is encouraged.

Apply today to become part of the Citygate family — and take the next step in your automotive career at our flagship Volkswagen & Škoda dealership in West London.