IT Technician
Job Description
Job Summary
Location: Hybrid (Office & Remote)
Contract: Fixed Term – 9 months
Salary: Competitive
Closing Date: 16 March 2025
Interview Dates: Week commencing 24 March 2025
Are You a Problem Solver with a Passion for Customer Service?
Do you enjoy helping people, delivering exceptional customer service, and solving IT-related challenges? If you have a positive attitude, strong IT skills, and a proactive mindset, we want to hear from you!
About the Role
Join our IT&D Service Hub Team, part of the Orbis partnership between East Sussex County Council, Surrey County Council, and Brighton & Hove City Council. Our team provides first-line IT support to over 5,000 council staff, ensuring they can deliver essential services to residents.
In this role, you will:
✔ Provide technical support to staff, troubleshooting IT queries.
✔ Work closely with 2nd and 3rd line support teams to resolve complex issues.
✔ Contribute ideas to enhance our service and efficiency.
✔ Receive full training and ongoing development in a friendly, supportive team.
This role is hybrid: You’ll train in the office for 4-6 weeks, then work remotely, with approximately one week per month in the office providing in-person support.
What We’re Looking For
Self-motivated individuals who take initiative.
A commitment to learning and development.
Excellent IT and customer service skills.
A team player with a problem-solving mindset.
How to Apply
Submit your CV and cover letter explaining how you meet the essential (and desirable) criteria.
Contact Nick Holder, Service Hub Manager, at Nick.Holder@eastsussex.gov.uk for an informal discussion.
More about our employee benefits: Employee Benefits | East Sussex County Council
Important Information
Work Permits: Sponsorship may be available, subject to UK Border Agency requirements.
Reasonable Adjustments: If you require any adjustments due to a disability, please contact the hiring manager.
We look forward to welcoming a dedicated IT&D Service Hub Analyst to our team!
