Data and Enquiries Manager(UK Visa Sponsorship)

Job Description

Role Overview

The University of Sussex is seeking a confident and detail-focused Data and Enquiries Manager to lead the delivery of a responsive, high-quality enquiry service for prospective undergraduate and postgraduate students.

This position combines operational leadership with hands-on involvement, ensuring that prospective students receive accurate, timely information while also using data insights to improve recruitment activity and service performance.

You will oversee a small team responsible for managing enquiries across email and telephone channels, while also shaping data-driven approaches to enhance applicant engagement and institutional decision-making.

Key Responsibilities

In this role, you will:

• Lead and support a team delivering consistent, professional responses to applicant enquiries
• Monitor communication quality to ensure accuracy and strong customer experience
• Plan and deliver recruitment initiatives such as call campaigns, outreach activity, and event support
• Oversee registration and data capture processes to ensure records are accurate and securely managed
• Analyse pre-applicant and applicant data from multiple systems to identify trends and opportunities
• Produce clear reports and dashboards to inform senior leaders and support service improvements
• Maintain compliance with data protection and information governance requirements
• Contribute directly to frontline enquiry handling during busy periods

About You

We are looking for an experienced people manager who combines strong analytical capability with a genuine commitment to excellent service.

You should be able to demonstrate:

• Confidence working with complex datasets and producing meaningful insights
• Experience supervising or coordinating staff within a service environment
• Strong organisational skills and attention to detail
• The ability to communicate clearly with both applicants and senior stakeholders
• Willingness to develop or apply knowledge of UK undergraduate and postgraduate admissions processes
• Practical understanding of data protection responsibilities, including GDPR
• You will be comfortable balancing strategic oversight with day-to-day operational involvement.

About the Division

This role sits within the Communications, Engagement and Advancement (CEA) Division, which plays a central role in attracting and supporting prospective students while strengthening relationships with partners, alumni, and supporters globally.

The division works closely with academic schools and international partners to support institutional growth, widen participation, and ensure Sussex remains competitive in a global higher-education environment.

Working at Sussex

The University’s campus is located next to the South Downs and offers strong transport links, including a nearby rail station and regular bus services. Staff benefit from flexible working options (where operationally feasible), cycling facilities, and a comprehensive benefits package.

Sussex is an internationally recognised, research-intensive university where collaboration, inclusion, and innovation are central to how teams operate.

Data Protection and Compliance

This post involves handling applicant and enquiry data, so adherence to UK data protection standards is essential. Guidance on managing personal data lawfully and securely can be found at:

These frameworks outline responsibilities for collecting, storing, and using personal information appropriately within UK institutions.

Visa Sponsorship and Right to Work

This role may be eligible for sponsorship under the Skilled Worker visa route, subject to salary and individual eligibility. The position aligns with SOC code 3544 – Data Analysts, with a typical going-rate salary threshold.

All work for the University must be carried out within the UK, and successful candidates must demonstrate the right to work.

Equality, Diversity and Inclusion

The University of Sussex welcomes applications from individuals of all backgrounds and is committed to fair and inclusive recruitment practices. Public bodies and education institutions are expected to advance equality and reduce discrimination under UK equality legislation.

Key Dates and Application Information

• Closing Date: 23 February 2026 (3:59 PM)
• Expected Start Date: March 2026
• Interview Date: To be confirmed
• Contract Type: Permanent

For informal enquiries, applicants may contact the hiring manager listed in the vacancy.

Candidates who require reasonable adjustments during the recruitment process are encouraged to contact the recruitment team for support.