Data and Enquiries Manager(UK Visa Sponsorship)

Job Description

The Role at a Glance

We are looking for a confident and data-driven Data and Enquiries Manager to lead a specialist team delivering a high-quality enquiry service to prospective undergraduate and postgraduate students.

In this role, you will combine people leadership, operational delivery, and analytical insight. You will oversee day-to-day enquiry handling across email and telephone channels, ensuring responses are accurate, timely, and consistently aligned with admissions policies and institutional standards.

Alongside service delivery, you will play a pivotal role in shaping recruitment activity. This includes planning and delivering call campaigns, supporting recruitment events, and overseeing enquiry registration processes to ensure data is captured accurately, securely, and in line with UK data protection legislation.

You will also work closely with senior colleagues by transforming complex pre-applicant and applicant data from multiple systems into clear, actionable reports that inform strategic decisions and continuous service improvement. While the role includes a strategic focus, it remains hands-on, and you will be expected to step in to support front-line enquiries when required.

Key Responsibilities

• Lead, motivate, and develop a small specialist enquiries team
• Maintain high standards of customer service across all enquiry channels
• Monitor and improve the quality, consistency, and accuracy of responses
• Plan and deliver recruitment initiatives, including call campaigns and events
• Ensure enquiry data is collected, stored, and processed in compliance with GDPR
• Analyse applicant and enquiry data to produce meaningful management insights
• Provide regular reports to support planning, recruitment, and service enhancement
• Balance strategic oversight with operational involvement when service demand requires

About You

You will be an experienced people manager with a strong analytical mindset and a genuine commitment to excellent customer service.

You are comfortable working with complex datasets from multiple systems, translating information into insights that support evidence-based decision-making. You either already possess, or are keen to develop, in-depth knowledge of undergraduate and postgraduate admissions and recruitment processes.

Highly organised and detail-focused, you are confident working within regulatory frameworks, particularly UK data protection requirements. You lead with empathy and clarity, supporting your team while remaining willing to handle enquiries directly when needed.

About the Division

The Communications, Engagement and Advancement (CEA) Division plays a vital role in the University’s continued success. Working in close partnership with academic schools, professional services, and external partners in the UK and internationally, the division supports student recruitment, institutional growth, and lifelong relationships with alumni and supporters.

Our work directly contributes to the University’s global reputation, student experience, and research impact.

Why Join Us

Our 150-acre campus sits at the edge of the South Downs, offering a unique working environment that blends modern facilities with natural surroundings. The University is easily accessible by public transport, with Falmer Station just a five-minute walk away, alongside frequent bus services and dedicated cycling routes. We actively promote sustainable travel through initiatives such as the Cycle to Work scheme.

As a leading, research-intensive international university, Sussex thrives because of its people. Whether you work in teaching, research, professional services, or support roles, you’ll be part of a diverse and inclusive community where your contribution truly matters.

Explore more about:

• Reward and benefits
• Equality, diversity and inclusion

Visa and Right to Work Information

• All work for the University must be undertaken in the UK. This role may be eligible for sponsorship under the Skilled Worker route.
• SOC Code: 3544 – Data Analysts
• Going Rate: £34,900 per annum
• Eligibility depends on salary offered, tradeable points, and existing sponsorship status (for visas issued before 22 July 2025).
• Role skill level: RQF Level 3–5

Helpful UK Government Guidance (External Links)

To support applicants, the following official UK government resources may be useful:

• UK Skilled Worker Visa Overview
• Right to Work in the UK – Employer and Employee Guidance
• UK GDPR and Data Protection Responsibilities
• SOC Codes and Occupation Classifications
• Working in the UK – Immigration Rules Overview

Further Information

For informal enquiries about the role, please contact:
Kevin Betts – k.j.betts@sussex.ac.uk

The University of Sussex is committed to equality, diversity, and inclusion and welcomes applications from all backgrounds.