Community Welfare Officer

Accounting / Finance
Uk
August 10, 2025
Full Time Permanent
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Job Description

Role Overview

We are seeking an experienced and compassionate Community Welfare Officer to lead welfare casework and oversee a team of Community Support Workers delivering front-line support to vulnerable individuals. In this pivotal role, you will manage complex cases, ensure high standards in safeguarding and service delivery, and coordinate multi-agency support for those in need.

Key Responsibilities

  • Carry out comprehensive assessments of clients’ welfare, housing, and social support needs — including high-risk and complex cases.

  • Design and manage personalized support plans aimed at achieving long-term, positive outcomes.

  • Provide expert guidance on welfare rights, housing legislation, and access to statutory and voluntary services.

  • Line manage a team of Community Support Workers — providing supervision, performance reviews, and professional development.

  • Review and approve casework, ensuring it meets quality, safeguarding, and regulatory standards.

  • Coordinate multi-agency responses by working with local authorities, healthcare professionals, housing providers, and other key stakeholders.

  • Act as the primary escalation point for high-risk or particularly complex cases.

  • Deliver training sessions to staff and community stakeholders on welfare and safeguarding topics.

  • Maintain accurate and up-to-date records and prepare performance reports for management and funding bodies.

Essential Requirements

  • Degree in Social Work, Psychology, Social Policy, Community Development, or a related discipline — or equivalent experience.

  • Substantial experience in welfare rights, housing support, community services, or social care — including complex casework management.

  • Proven experience supervising or managing staff in a welfare or community-based setting.

  • In-depth knowledge of the UK welfare system, housing laws, safeguarding protocols, and community support frameworks.

  • Strong leadership, interpersonal, and communication skills, with the ability to manage sensitive situations effectively.

Desirable Skills & Qualifications

  • Training in mediation or conflict resolution.

  • Certification in Mental Health First Aid.

  • Experience supporting refugees, care leavers, or individuals with mental health needs.

Why Join Us?

  • Make a meaningful impact on the lives of vulnerable individuals and communities.

  • Opportunities for structured career progression and professional training.

  • Be part of a supportive, inclusive, and values-driven organization.

  • UK Skilled Worker Visa sponsorship available for qualified international candidates.

Benefits

  • Company pension scheme

  • UK visa sponsorship

  • Supportive team environment

If you are passionate about social impact, community welfare, and leading frontline support teams, we encourage you to apply.

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