Clinical Services & Rota Workforce Administrator Apprentice

Job Description

Job summary

Nimbuscare is offering an exciting opportunity for an enthusiastic, organized, and motivated individual to join our team as a Clinical Services & Rota Workforce Administrator Apprentice. In this full-time role, you will provide administrative support across various teams, helping ensure the smooth delivery of primary care services.

Alongside your role, you will complete a Level 3 Business Administration Apprenticeship through York College, expected to be completed within 18 months, including an end-point assessment.

This apprenticeship is ideal for someone looking to build a career in healthcare administration while gaining a recognised qualification.

Main Responsibilities

Administrative Duties

Provide general admin support across teams.

Assist with tasks on System One, including booking, cancelling, and managing patient appointments.

Answer incoming phone calls and respond to queries.

Support data entry, allocation, and collation of information.

File and retrieve documents (manual and electronic).

Help process Locum invoices and ensure finance receives relevant information.

Assist the Clinical Services and Workforce Teams with general admin tasks.

Maintain staff compliance records for clinical and administrative teams.

Business Responsibilities

Positively represent and uphold the values and culture of Nimbuscare.

Support the implementation of improved working practices and processes.

Build and maintain effective relationships with colleagues and stakeholders.

Learning & Development

Attend college sessions, complete coursework, and actively engage in learning.

Participate in reviews and training as part of your personal development.

Complete all mandatory and statutory training required by Nimbuscare.

Teamwork & Communication

Work collaboratively within the team and wider organisation.

Accept delegated tasks, prioritise workload, and manage time effectively.

Actively contribute to improving patient care and service delivery.

Communicate professionally with colleagues, patients, and external stakeholders.

Be aware of and responsive to the diverse communication needs of others.

Confidentiality, Health & Safety, and Equality

Handle all information confidentially and respectfully.

Follow health and safety procedures and report potential risks.

Support and promote equality, diversity, and inclusion across the organisation.

Person Specification
Essential

Level 2 qualifications in Maths and English (GCSE grade C/4 or above or equivalent).

Computer literate – confident using Microsoft Office, including Excel and Word.

Good written and verbal communication skills.

Strong customer service and telephone handling skills.

Organised, accurate, and detail-oriented.

Able to meet deadlines and manage workloads under pressure.

Self-motivated, reliable, and a good team player.

Flexible and adaptable to change.

Willingness to learn and commit to personal/professional development.

Understand and uphold confidentiality at all times.

Desirable

Previous admin or customer service experience in a healthcare setting.

Additional Information

This role is subject to a Disclosure and Barring Service (DBS) check, in accordance with the Rehabilitation of Offenders Act (Exceptions Order) 1975.

If you do not hear back within two weeks of the closing date, please consider your application unsuccessful.

No agencies please.

About Nimbuscare

Nimbuscare Ltd is one of the largest providers of at-scale primary care services in the North of England, serving over 250,000 patients across 11 GP practices in York. We are known for delivering innovative, sustainable healthcare services and for our commitment to collaboration and quality.

We welcome applications from all backgrounds and are proud to be a Disability Confident Committed employer. We are passionate about fostering an inclusive culture that values and celebrates diversity.