Clerical Officer / Receptionist(UK Visa Sponsorship)

Job Description

Leeds Teaching Hospitals NHS Trust is currently recruiting enthusiastic and organised individuals to join the Adult Therapies & Psychological Services Outpatient Administration Team on a permanent full-time or part-time basis. This opportunity is ideal for candidates who enjoy working in a fast-paced healthcare environment and are passionate about delivering excellent patient support services.

The role is primarily based at St James’s University Hospital, although successful applicants may also work across additional hospital sites when required.

Role Overview

As part of the Outpatient Administration Team, you will support the smooth operation of outpatient clinics across a wide range of therapy and psychological services. The role combines reception duties, appointment coordination, patient communication, and administrative support to ensure patients receive a professional and efficient healthcare experience.

The department manages approximately 80,000–90,000 outpatient appointments annually across services including Physiotherapy, Occupational Therapy, Speech & Language Therapy, Podiatry, Dietetics, and Clinical Psychology.

Main Responsibilities

• Manage and process patient referrals accurately
  Coordinate and arrange outpatient appointments
  Welcome and assist patients at reception areas
  Maintain and update patient information on NHS systems
  Respond to patient enquiries via telephone, email, and face-to-face interaction
  Support clinicians and outpatient teams with administrative tasks
  Ensure confidentiality and accuracy in handling patient records
  Work collaboratively within a busy multidisciplinary environment

Skills & Experience Required

Essential Skills

• Strong written and verbal communication abilities
  Good customer service and interpersonal skills
  Ability to multitask and work under pressure
  Flexible and adaptable approach to work
  IT literacy and confidence using administrative systems
  Previous clerical or administrative experience

Desirable Experience

• Previous NHS administration experience
  Experience working with members of the public in a professional environment
  Understanding of healthcare administration processes
  Educational Background
  Ideally educated to GCSE level (including Maths and English) or equivalent qualifications

Why Join Leeds Teaching Hospitals NHS Trust?

NHS Leeds Teaching Hospitals NHS Trust is recognised for delivering high-quality healthcare services while fostering a supportive and inclusive workplace culture. The Trust values compassion, teamwork, accountability, fairness, and patient-centred care.

Employees benefit from:

• Career development and training opportunities
  Supportive and collaborative team culture
  Inclusive and diverse working environment
  NHS employment benefits and pension scheme
  Opportunities to work across a variety of specialist services

Recruitment Information

• Shortlisting Date: 3 June 2026
  Interview Date: 9 June 2026

For further information regarding the role, applicants can contact the Patient Services Coordinators through the Trust.

Sponsorship Information

Visa sponsorship may be limited depending on UK Skilled Worker eligibility requirements and salary thresholds. Applicants are encouraged to review current UK Government guidance before applying.

Helpful UK Government & NHS Resources

• UK Skilled Worker Visa Guidance
  NHS Careers Official Information
  Working in the UK Healthcare Sector
  Equality and Diversity in the Workplace
  UK Employment Rights and Contracts