Job Description

Role Overview

This is a flexible opportunity for reliable and motivated individuals to join the Hotel Services team as a Bank Porter. The role plays an important part in maintaining a clean, safe, and welcoming environment for patients, staff, and visitors.

You will contribute to both cleaning and basic catering services across clinical and non-clinical areas, helping create surroundings that support patient wellbeing and recovery—especially for individuals with mental health conditions or learning disabilities.

What You’ll Be Doing

As a Bank Porter, your work will vary depending on service needs, but your responsibilities will typically include:

• Delivering high standards of cleaning across wards, offices, and shared spaces
  Supporting basic catering duties, including food preparation and service
  Using cleaning equipment and chemicals safely and effectively
  Ensuring all areas meet hygiene and safety standards
  Engaging respectfully and compassionately with patients and carers
  Promoting dignity, inclusion, and a positive environment for all service users
  Contributing to service improvements and maintaining quality standards

You will be part of a team but also expected to use initiative and respond effectively in a busy healthcare setting.

Working Pattern

• Shifts between 6:00 AM – 6:00 PM
  Includes weekends and bank holidays
  Flexible hours, with opportunities for additional shifts at short notice

What We’re Looking For

Essential Qualifications

• Food Hygiene Certificate (Level 2)
  Basic numeracy and literacy skills (Level 2)
  IT skills (ITQ Level 2 or equivalent)
  Willingness to complete NVQ Level 2 in Portering or Housekeeping

Essential Experience

• Practical experience in cleaning duties
  Familiarity with cleaning materials and equipment
  Experience working or volunteering in a healthcare, mental health, or similar setting
• Previous portering experience

Desirable Experience

• Catering or food service experience
  Customer service experience in a busy environment

Knowledge & Understanding

You should have:

• Awareness of Health & Safety and COSHH regulations
  Understanding of cleanliness standards in healthcare environments
  Knowledge of deep-cleaning procedures
  Awareness of confidentiality and patient privacy
  Willingness to learn about PLACE standards and national cleanliness benchmarks

Key Skills

• Attention to detail and ability to maintain high standards
  Good communication skills (both written and verbal)
  Ability to follow instructions and protocols
  Time management and organisational skills
  Ability to work under pressure and adapt quickly
  Safe use of cleaning and catering equipment
  Ability to demonstrate empathy and professionalism

Training & Development

Successful candidates will complete a 5-day induction programme before starting. Ongoing training will be provided to support your development and ensure compliance with healthcare standards.

Important Information

• You must have the Right to Work in the UK
  This role  qualify for Skilled Worker visa sponsorship
  A Disclosure and Barring Service (DBS) check is required
  International applicants may need to provide criminal record documentation

Useful government resources:

• Right to work in the UK
  UK Visas and Immigration
  Skilled Worker visa guidance
  Criminal record checks for overseas applicants
  Health and safety (COSHH guidance)

About the Organisation

• Tees Esk and Wear Valleys NHS Foundation Trust delivers mental health and learning disability services across several regions in the North of England. The Trust is committed to creating a supportive, inclusive, and caring environment for both patients and staff.

Why This Role Matters

Although this is not a clinical role, it is vital to patient care. A clean, safe, and well-managed environment directly contributes to recovery and wellbeing. Your work will make a real difference every day.