Data and Enquiries Manager(UK Visa Sponsorship)

Job Description

The Role at a Glance

This role sits at the intersection of data, people, and student experience. As Data and Enquiries Manager, you will lead a small, specialist team responsible for delivering a responsive, accurate, and welcoming enquiry service to prospective undergraduate and postgraduate students.

You’ll combine hands-on operational leadership with data-driven insight, ensuring that enquiry handling is consistently high quality while using applicant data to inform recruitment strategy, service improvement, and senior decision-making.

This is a role for someone who enjoys balancing strategic thinking with day-to-day delivery, and who is comfortable stepping in to support front-line activity when needed.

Key Responsibilities

• Leading and developing a small enquiries team to deliver excellent customer service
• Overseeing email and telephone enquiry responses to ensure accuracy, consistency, and tone
• Planning and delivering recruitment activities such as call campaigns and applicant events
• Managing enquiry and event registration processes to ensure data accuracy and integrity
• Ensuring all data collection and handling complies with GDPR and information governance standards
• Analysing pre-applicant and applicant data from multiple systems
• Producing clear, actionable reports to support senior management and service improvement
• Contributing directly to enquiry handling during peak periods or team absences

About You

You’ll be an experienced people manager with strong analytical skills and a genuine commitment to delivering a positive customer experience.

You will bring:

• Proven experience leading or supervising teams
• Strong data analysis and reporting capability, using information to inform decisions
• Confidence working with complex datasets across multiple systems
• Knowledge of, or willingness to develop expertise in, undergraduate and postgraduate admissions and recruitment
• A high level of organisation and attention to detail
• A sound understanding of GDPR and data protection responsibilities
• A practical, hands-on approach, with the flexibility to support front-line enquiries when required
• Your ability to translate data into insight — and insight into action — will be central to your success.

About the Communications, Engagement and Advancement (CEA) Division

The CEA Division plays a critical role in shaping the University’s future. Working in close partnership with academic schools and external institutions across the UK and internationally, the division supports student recruitment, institutional growth, alumni engagement, and philanthropic activity.

CEA helps build lifelong relationships with students, alumni, and supporters — relationships that directly enable Sussex’s teaching excellence and world-leading research.

Further information about the division can be found via the University of Sussex Communications, Engagement and Advancement webpages.

Why Work at Sussex?

The University of Sussex is set within 150 acres of parkland at the edge of the South Downs, offering a unique working environment that combines natural beauty with academic excellence.

You’ll benefit from:

• Excellent public transport links, including Falmer Station just minutes from campus
• On-campus bus routes and dedicated cycling infrastructure
• A cycle-to-work scheme and strong wellbeing focus
• A diverse, inclusive, and international community
• Competitive pay, pension, and benefits
• Opportunities for professional development and career progression
• At Sussex, it’s our people who make the difference — and we’d love you to be part of that.

Visa Sponsorship & Right to Work

• This role may be eligible for Skilled Worker visa sponsorship, subject to meeting UK Home Office criteria.
• SOC Code: 3544 – Data Analysts
• Going Rate: £34,900
• Eligibility depends on salary, tradeable points, and any existing Skilled Worker sponsorship held prior to 22 July 2025.

Useful UK Government guidance:

• Skilled Worker visa overview
• Salary thresholds & tradeable points
• Eligible occupation codes
• Right to work checks
• UK data protection & GDPR guidance

Key Dates & Contact Information

• Closing Date: 23 February 2026 (3:59 PM)
• Expected Interview Date: To be confirmed
• Expected Start Date: March 2026