Student Casework Manager (UK Visa Sponsorship)

Job Description

Role Overview

The Student Casework Manager (SCM) will manage complex student-related cases across complaints, disciplinary procedures, and criminal convictions. Working alongside a fellow SCM, the postholder will ensure cases are handled efficiently, fairly, and sensitively, adhering to University policy and national sector guidance.

The role involves:

• Leading high-risk or sensitive cases, including sexual misconduct investigations.
• Clerking Misconduct Panel Hearings and advising senior decision-makers.
• Supporting the development and enhancement of casework processes, training, and systems.
• Engaging with national sector developments in complaints, student discipline, and safeguarding.
• The SCM will work closely with Professional Services teams, Academic Faculties, and other stakeholders to ensure a positive student experience while mitigating reputational and legal risk.

Key Responsibilities

• Manage complex student complaints, disciplinary cases, and criminal conviction notifications.
• Provide guidance and advice to senior leaders on case outcomes, ensuring decisions are proportionate, lawful, and defensible.
• Act as a key liaison with external regulators and sector bodies, ensuring compliance with best practice.
• Develop and maintain robust casework systems, policies, and procedures.
• Support training initiatives and embed trauma-informed, equity-focused approaches.
• Monitor emerging trends in student casework to improve institutional practice.

Candidate Profile

Qualifications & Experience

• Degree-level education or equivalent.
• Experience as a caseworker, ideally in higher education (HE) or criminal justice settings.
• Proven skills in investigation, risk management, and handling sensitive or distressing cases.

Skills & Competencies

• Strong analytical, organisational, and project management skills.
• Ability to communicate clearly with staff, students, and external partners.
• Resilient, diplomatic, and able to work independently while supporting colleagues.

IT Competence

• Proficiency in Microsoft Office Suite and casework management systems.
• Ability to efficiently manage workload and contribute to team projects.

About Student Experience Division

The Student Experience Division is dedicated to supporting students and enhancing their academic and personal development. Key services include:

• Academic Quality, Student Records, and Data Management

Careers & Entrepreneurship

• Student Advice, Wellbeing, Complaints & Conduct
• The division works collaboratively with academic and professional teams to create an inclusive environment that supports students’ success.

Why Work Here

• Work on a scenic, accessible campus adjacent to the South Downs National Park.
• Flexible and hybrid working options, with cycle-to-work schemes: https://www.gov.uk/government/publications/cycle-to-work-scheme-implementation
• Comprehensive reward and benefits package, including professional development and wellbeing support.
• Be part of a research-led, internationally recognised university with a strong commitment to EDI.

Eligibility & Visa

• Applicants must have the right to work in the UK.

Visa sponsorship may be available for eligible candidates: https://www.gov.uk/skilled-worker-visa

Closing & Interview

• Closing Date: 4 January 2026, 15:59
• Interview Dates: 21–23 January 2026
• Expected Start: February/March 2026