Student Casework Manager(UK Visa Sponsorship)

Job Description

Overview of the Role

We are seeking a dedicated and experienced Student Casework Manager to join our Complaints & Conduct Team. Working alongside an established SCM, you will oversee the coordination, delivery, and quality assurance of casework across several key areas, including Student Complaints, Student Discipline, and Criminal Convictions procedures.

This post demands a professional who can manage sensitive and complex cases—often involving high levels of risk—with confidence, compassion, and sound judgment. You will be responsible for ensuring that all cases are progressed in line with University regulations, sector-wide expectations, and relevant legislation such as the Equality Act 2010.

You will act as a central point of contact for communications with the Office of the Independent Adjudicator (OIA), supporting institutional learning, risk management, and continuous improvement.

Key Responsibilities

• Lead on complex and sensitive casework, including allegations of sexual misconduct, safeguarding matters, and behaviour-related concerns.
• Provide expert guidance to senior staff, decision-makers, and panel members to ensure fair, robust, and legally compliant case outcomes.
• Clerk Misconduct Panels, ensuring full procedural integrity and comprehensive record-keeping.
• Manage correspondence with the OIA, ensuring that institutional responses accurately reflect sector best practice and align with regulatory expectations.
• Contribute to the development and enhancement of casework procedures, training resources, and operational processes.
• Build strong working relationships with academic and professional services colleagues, ensuring a collaborative and student-centred approach.
• Promote consistency, transparency, and accessibility across all casework activities, reducing institutional risk and supporting positive student experiences.
• Stay informed of national developments in student conduct, complaints resolution, and safeguarding.

About You

We are looking for a professional who can demonstrate:

• Extensive casework experience and a proven ability to lead trauma-informed investigations.
• Strong emotional resilience and a calm, objective approach when handling sensitive or distressing material.
• Excellent communication skills and the ability to deliver clear, evidence-based advice.
• Confidence in managing a varied workload and providing occasional support to colleagues.
• A commitment to equity, diversity and inclusion in every aspect of work.
• Ideally, experience within the Higher Education sector or criminal justice system.
• Strong IT skills and proficiency in maintaining accurate, confidential records.

About the Division

The role sits within the Student Experience Division, which is responsible for services that support every aspect of student life—from academic quality and wellbeing to careers, data, and complaints handling. Working closely with Schools, Faculties, and professional teams, we aim to create an inclusive, supportive, and enriching environment for all students.

Why Join Us?

Our campus is located beside the stunning South Downs National Park, providing an inviting workplace with easy access to green spaces. The University is served by excellent transport links, including Falmer railway station and well-connected bus services. Staff also benefit from:

• Cycle-to-work schemes
• On-site parking at reduced rates
• Hybrid working arrangements
• A comprehensive reward and benefits package
• A culture committed to inclusion and professional development

Further Information

The University of Sussex values the diversity of its community and encourages applications from individuals of all backgrounds. All work undertaken must be carried out within the UK.

• Closing Date: 4 January 2026, 3:59 PM
  Interviews: 21–23 January 2026
  Expected Start: February/March 2026