Student Experience Services Assistant
Job Description
About the Role
The University of Sussex is seeking enthusiastic, dedicated, and motivated individuals to join the Student Experiential Services Team.
This role is based in the University’s new Student Centre and involves providing a warm welcome and first-line support to students, applicants, and staff. You will handle triage, information, advice, and guidance on a wide range of student support matters, ensuring a positive and responsive experience for everyone who visits the centre.
Key Responsibilities
Deliver excellent front-line customer service as part of the Student Centre team.
Provide clear, accurate information, advice, and guidance to students, applicants, and university staff.
Support triage and referral processes to ensure students are connected with appropriate services.
Work collaboratively with colleagues across the University to maintain a seamless student experience.
Contribute to the development of student-facing processes and resources to improve service delivery.
About You
You are passionate about delivering outstanding customer service and supporting students.
You have experience working in a fast-paced, results-driven environment.
You are proactive, organised, and adaptable with strong communication and interpersonal skills.
You are confident using digital systems and comfortable managing multiple priorities.
About the Division
The Student Experience Division is dedicated to ensuring that every student at the University of Sussex has a positive, enriching, and supportive experience.
Our services include:
Academic Quality
Student Data & Records
Careers & Entrepreneurship
Advice & Guidance
Complaints & Conduct
Student Wellbeing
We work collaboratively across the University to create an inclusive, student-focused environment that supports both academic and personal development.
Why Work Here
The University of Sussex offers a vibrant and scenic campus situated next to the South Downs National Park, just off the A27.
Falmer train station is a five-minute walk from campus.
Excellent bus and cycling access, with a Cycle to Work Scheme available.
A community that values sustainability, innovation, and collaboration.
As a research-led international university, Sussex is renowned for its academic excellence and commitment to inclusion. Our success is built on our people — whether academic, professional services, or students — and we want you to be part of that community.
Equality, Diversity & Inclusion
The University of Sussex celebrates diversity and welcomes applicants from all backgrounds.
We are committed to creating an inclusive environment where every individual feels valued and supported.
Equality, Diversity and Inclusion initiatives on GOV.UK
Additional Information
Contact: For informal enquiries, please email Naomi Bennett at n.a.s.bennett@sussex.ac.uk
Expected Interview Date: To be confirmed
Expected Start Date: November 2025
Work Requirement: All work for the University must be performed within the UK
Visa Sponsorship: This position is not eligible under the Skilled Worker visa route.
UK Visas and Immigration – GOV.UK
