Tenancy Management Casework Officer(UK visa sponsorship available)
Job Description
The Role
We are seeking a fair, detail-focused Casework Officer to join our Tenancy Management team. You will play a key role in maintaining the integrity of university-managed accommodation by investigating breaches of tenancy licence agreements and ensuring a safe, respectful living environment for all residents.
The student experience is central to this role. You will be expected to balance enforcement with education, applying empathy and professionalism in every case. You will also deputise for the Tenancy Enforcement Manager when required, representing Housing Services in interdepartmental meetings.
Alongside casework, you will provide administrative and customer service support across Housing Services—responding to housing enquiries and assisting students, applicants, and residents via reception, email, and telephone.
About You
We are looking for someone who can demonstrate:
Strong planning, organization, and time management skills.
Excellent interpersonal and communication skills (written and verbal).
Ability to work independently as well as collaboratively in a small team.
Confidence in making routine decisions and resolving issues with initiative.
Proficiency in Microsoft Office Suite and good administrative skills.
Professionalism when handling confidential or sensitive incidents, keeping managers appropriately updated.
About the Division
The Estates, Facilities and Commercial Services Division delivers essential services that shape the student and staff experience across campus. Recent projects include the East Slope development, with current work focusing on the West Slope project, which will provide new student housing, learning spaces, social hubs, and wellbeing facilities.
We are also leading on Sustainability Sussex, working towards our goal of becoming one of the most sustainable universities in the world.
More information: Estates, Facilities and Commercial Services – University of Sussex
Why Sussex?
Our 150-acre campus sits next to the South Downs National Park, with excellent facilities and easy transport links:
Falmer train station is just five minutes’ walk.
Several bus routes serve the campus.
Cycle-to-work scheme and on-campus cycle paths.
Sussex is a world-renowned, research-led university, and our success depends on the people who work here.
Learn more about our reward and benefits package
and our commitment to equality, diversity and inclusion
Key Information
Closing date: 12 October 2025, 3:59 PM
Interview date: To be confirmed
Start date: October/November 2025
Visa Sponsorship: Roles graded below 5.5 or with salaries under £33,400 per annum are not eligible for Skilled Worker sponsorship. Please see our Visa information page
for details.
