Tenancy Management Casework Officer(UK visa sponsorship available)
Job Description
About the Role
We are looking for a fair, detail-oriented, and proactive Casework Officer to join our Tenancy Management team within Housing Services. You will play a key role in maintaining the quality and safety of university-managed accommodation by investigating breaches of tenancy license agreements and ensuring a respectful, supportive living environment for all residents.
A central part of this role is balancing enforcement with education—helping students understand their responsibilities while upholding community standards. You will also represent Housing Services at interdepartmental meetings when deputizing for the Tenancy Enforcement Manager.
In addition to casework, you will provide administrative and reception support across Housing Services. This includes handling enquiries from applicants, students, and residents via reception, email, and phone, as well as assisting with routine housing-related tasks.
Key Responsibilities
Investigate and manage tenancy license breaches with fairness, consistency, and professionalism.
Support and educate students to ensure a safe and respectful residential community.
Deputies for the Tenancy Enforcement Manager at interdepartmental meetings when required.
Provide administrative and reception support, handling enquiries in person, by email, and by phone.
Maintain accurate records and handle confidential information responsibly.
Contribute to the smooth running of Housing Services and assist colleagues where needed.
About You
Strong organizational and planning skills, with the ability to priorities tasks and manage competing demands.
Excellent communication and interpersonal skills, able to build rapport quickly with colleagues, students, and stakeholders.
Confident in working independently as well as collaboratively within a small team.
Good problem-solving skills, with the ability to make sound decisions in routine casework.
Proficient in Microsoft Office Suite and comfortable working with administrative systems.
Reliable and discreet when handling confidential or sensitive cases.
About Our Division
The Estates, Facilities, and Commercial Services Division supports the University community by providing essential services across campus. From accommodation and facilities management to sustainability initiatives, our work directly shapes the student and staff experience.
Over the last five years, we have completed the East Slope development, and we are now leading the West Slope project, which will provide new student housing, social spaces, learning facilities, and wellbeing services. Alongside this, our Sustainability Sussex initiative reflects our ambition to become one of the most sustainable universities in the world.
You can find more information on our division at: Estates, Facilities and Commercial Services – University of Sussex.
Why Work Here
A welcoming 150-acre campus located next to the South Downs, with excellent transport links (Falmer train station and multiple bus routes nearby).
Benefits including a cycle-to-work scheme and staff rewards package.
A supportive, inclusive workplace culture, with equality, diversity, and wellbeing at the heart of our values.
Key Information
Closing date: 12 October 2025, 3:59 PM
Interview date: To be confirmed
Start date: October/November 2025
Visa sponsorship: This role may be eligible. Please note, positions below Grade 5.5 or £33,400 per annum do not meet sponsorship criteria.
The University of Sussex values the diversity of its staff and students and welcomes applications from all backgrounds.
