Finance Service Desk Officer(UK visa sponsorship available)
Job Description
About the Role
The University of Sussex is seeking a Finance Service Desk Officer to join a friendly and professional team delivering an efficient and effective enquiry management service for staff and students across the University.
Key responsibilities include:
Acting as the first point of contact for finance-related queries via email, telephone, and Microsoft Teams.
Providing high-quality advice and support to staff and students in meeting their financial responsibilities.
Liaising with Finance operational teams and other University services (e.g., HR, Student Experience Division) to ensure queries are resolved effectively.
Understanding enquiry contexts to signpost users to the right support.
Delivering training and inductions to colleagues where required.
About You
You will bring:
Experience in customer service or enquiry support roles.
Strong communication and problem-solving skills, with the ability to quickly build rapport.
A commitment to excellent customer service and the confidence to provide clear, accurate information.
Analytical skills to assess queries and deliver effective solutions to a wide range of stakeholders.
About the Division
The Finance Division is led by the Director of Finance and comprises around 80 staff. The team provides financial and commercial services that support both the daily operations of schools and services, as well as the University’s long-term strategic goals.
Our work includes:
Supporting colleagues and students to meet financial needs and responsibilities.
Ensuring efficient systems, services, and processes.
Managing financial risk and optimizing spending power through effective negotiation.
Building financial capability and confidence across the University community.
Further information: [Finance – University of Sussex].
Why Join Sussex?
Work on a stunning 150-acre campus at the edge of the South Downs.
Excellent transport connections: Falmer train station (5 minutes’ walk), local bus routes, and cycle-to-work schemes.
Be part of a renowned, research-led, international university.
Benefit from a comprehensive reward and benefits package.
Join a community committed to equality, diversity, and inclusion.
Further Information
Closing Date: 20 October 2025, 11:59 PM
Interview Date: To be confirmed
Visa Sponsorship: This role may be eligible for Skilled Worker sponsorship. Please note, roles graded below 5.5 or with salaries under £33,400 per annum are not eligible. See our Skilled Worker Visa guidance for details.
The University of Sussex values diversity and welcomes applications from all backgrounds. All work must be undertaken in the UK.
