Business Banking Manager | Oxford Work Café(UK visa sponsorship available)

Job Description

Join Our Community

We’re looking for a Business Banking Manager to join our Oxford Work Café branch. This is an exciting opportunity to support business customers through our innovative Work Café model, combining financial expertise with a collaborative community space.

In this role, you’ll engage with customers to understand their business needs and provide tailored banking solutions. You’ll also help to build a thriving local business community by running events both in-branch and virtually, supporting growth through Santander’s award-winning financial and non-financial services.

You’ll play a key role in shaping the future of Work Cafés—supporting customers, building strong relationships, and making a difference in the moments that matter.

What You’ll Be Doing

Identifying customers’ business needs and presenting the right banking solutions.

Delivering excellent service to help businesses grow and prosper.

Building loyalty with existing customers while attracting new ones, including via third-party referrals.

Promoting the Santander Breakthrough framework to support communities with skills, knowledge, and innovation.

Collaborating with colleagues across Business Banking and the wider bank to continually improve customer service.

What You’ll Bring

Previous customer-facing retail banking experience.

A proven ability to provide excellent customer service, including support for vulnerable customers in-person and over the phone.

It Would Be Great If You Also Have

Strong verbal and written communication skills.

Confidence in identifying opportunities to support customers.

Ownership of the customer experience across all channels, including digital.

Knowledge of business banking and wider financial services.

What Else You Need to Know

This role is based at the Oxford Work Café branch.

Right to work in the UK is required (visa sponsorship considered in line with UK rules).

Inclusion

At Santander, we’re building a workplace where everyone feels they belong. We celebrate diversity and support colleagues to thrive by living our values of Simple, Personal, and Fair.

How We’ll Reward You

£500 annual cash allowance to spend on flexible benefits.

Eligible for a discretionary annual performance bonus.

Pension contribution of 8% (up to 12.5% if you contribute more).

27 days’ holiday plus bank holidays (increasing with service), with the option to buy up to 5 extra days.

Free access to digital health services, including GP.

Protection benefits: death-in-service cover and income protection (with options for extra cover).

Employee discounts across retailers, travel, dining, and entertainment.

Share plans to invest in Santander’s success.

Access to staff versions of Santander products with no fees.

Opportunities to support community and charitable initiatives.