Head of Faculty Operations

Job Description

The Role

Middlesex University is looking for an experienced and strategic leader to join as Head of Faculty Operations within the Directorate of Student Administration.

This is a senior role with responsibility for ensuring the effective delivery of faculty operations across the University. The potholder will work closely with Deans, Faculty Leadership Teams, and the Director of Student Administration to provide a consistent, high-quality administrative service that meets the needs of staff and students.

Key responsibilities include:

Leading and managing faculty operations to ensure alignment with university strategy.

Developing standardized approaches while adapting to local faculty requirements.

Overseeing core business functions to ensure they are robust, efficient, and data-informed.

Driving continuous service improvement, innovation, and operational excellence.

Leading professional services teams and supporting workforce development.

Contributing to policy development, service design, and strategic planning.

Managing budgets, reporting data, and monitoring performance against KPIs.

Coordinating faculty contributions to university-wide activities such as inductions, graduations, and welcome events.

About You

We are seeking a highly skilled leader with:

Extensive experience in higher education operations, ideally within faculty or programme administration.

A proven record in strategic planning, team leadership, and service design.

Strong understanding of higher education policy, regulations, and best practice in student administration.

Excellent communication, interpersonal, and influencing skills.

Advanced analytical and problem-solving abilities, with the confidence to drive change and lead cross-functional teams.

The ability to balance strategic oversight with attention to operational detail.

Further Information

For informal enquiries about the role