Head of Student Fees

Job Description

About the Role

Royal Holloway, University of London, is seeking a highly skilled and strategic professional to join the Finance Department as Head of Student Fees.

In this pivotal role, you will:

Lead the Student Fees Office, managing the complete lifecycle of student income, including tuition, accommodation, and related charges.

Ensure accurate billing, effective income collection, and delivery of excellent customer service.

Develop and implement strong policies, processes, and controls to support financial sustainability.

Drive process improvement initiatives, enhance systems, and ensure compliance with sector regulations and University policies.

Provide high-quality management information and analysis to senior leadership.

Manage relationships with internal teams and external partners to support strategic decision-making.

About You

We are looking for a strong leader with:

Proven experience in income management, financial operations, and process improvement in a complex organisation.

Excellent analytical, communication, and problem-solving skills.

Ability to balance operational management with strategic planning.

Knowledge of the UK Higher Education sector (desirable).

Experience with finance or student records systems such as Agresso or Banner (desirable).

What We Offer

Competitive salary and generous annual leave.

Pension scheme with strong employer contribution.

Access to staff benefits, including Cycle to Work, Season Ticket Loan, and subsidized eyesight testing.

Free on-campus parking.

Professional training and development opportunities.

A beautiful campus in Egham, Surrey, close to Windsor Great Park and within commuting distance of London.

Additional Information

This role is not eligible for hybrid working; the postholder will be based on campus.

Applicants must have the right to work in the UK; the University cannot issue Certificates of Sponsorship for this role.

Interviews will take place in person on the Egham campus (date to be confirmed).

Royal Holloway is committed to equality, diversity, and inclusion (EDI) and encourages applications from all backgrounds..
Please quote the reference: 0925-204.

This is an excellent opportunity for an experienced finance professional to lead a critical function, shaping the University’s income management and supporting its long-term success.