Process Improvement and Assurance Lead

Job Description

About the Role

We are looking for a Process Improvement and Assurance Lead to strengthen the way we deliver services by improving efficiency, compliance, and confidence in our operations.

In this role, you will:

Lead the design, standardization, and assurance of core business processes.

Identify and reduce inefficiencies while embedding proportionate risk controls.

Drive continuous improvement using tools such as Lean and Six Sigma.

Manage a central repository of policies and procedures, ensuring ownership, governance, and regular updates.

Support process owners in embedding best practice and improving internal controls.

Work with Internal Audit and Compliance teams to lead control assessments, manage assurance frameworks, and ensure timely resolution of risks.

Facilitate workshops, coach colleagues, and help build a culture of accountability, simplicity, and improvement.

This is a pivotal opportunity to make a tangible impact in a mission-led charity supporting people with sight loss.

About You

You will bring:

Strong expertise in business process design, improvement, and assurance.

Knowledge of continuous improvement methods (Lean, Six Sigma, or equivalent).

Experience in embedding risk controls, governance, and compliance frameworks.

Excellent facilitation and coaching skills to engage colleagues across the organization.

A proactive and confident approach, with the ability to influence change.

About Us

Every day is different at Guide Dogs, and no two people with sight loss are the same. We work in communities, schools, and homes to support people to live the life they choose.

We value diversity, creativity, and inclusion. As a Disability Confident Employer, we guarantee an interview to candidates who meet the essential criteria and wish to be considered under this scheme.

We are committed to safeguarding vulnerable people. Applicants must provide a full employment history (with gaps explained) and at least two professional references covering the past five years. For some roles, an enhanced DBS check and sign-up to the update service will be required.

How to Apply

Submit your application via our online system, providing evidence of how your skills and experience meet the criteria.

You will also be asked to complete job-specific questions as part of the application process.

For informal queries or accessibility support, contact our recruitment team: 0118 3540345 or recruitment@guidedogs.org.uk

 Please note: You must have the right to work in the UK. Visa sponsorship is not available for this role.