Assistant Accommodation Advisor

Job Description

About Us

At UCL, one of the world’s leading universities, we believe that an outstanding student experience begins with feeling welcome, safe, and supported. Our award-winning Accommodation Team manages over 26 halls of residence, housing more than 6,500 students across some of London’s most vibrant neighborhoods.

We’re now seeking a friendly, organized, and proactive Assistant Accommodation Advisor to join our front-line team and help create a positive home environment for our students.

About the Role

As an Assistant Accommodation Advisor, you’ll be the first point of contact for residents, visitors, and contractors, delivering a professional and welcoming reception service. Your responsibilities will include:

Handling enquiries and resolving student issues promptly

Supporting check-ins, check-outs, inspections, and accommodation events

Managing bookings and payments using the Star Rez system

Reporting and tracking maintenance requests

Liaising with contractors and colleagues to ensure smooth operations

Assisting with the coordination of student social events

This is a varied and people-focused role, giving you the opportunity to make a real difference to the student experience at UCL.

About You

We’re looking for someone who has:

Experience in a customer-facing role (hospitality, accommodation, or retail experience is an advantage)

Strong communication and interpersonal skills, with the ability to remain calm and professional under pressure

Excellent organisational skills with accuracy and attention to detail

Proficiency in Microsoft Office and confidence in using administrative systems

A positive, flexible approach with a genuine commitment to outstanding customer service

Willingness to work on a rota basis, including some evenings and weekends

Please note: This role is not eligible for Skilled Worker visa sponsorship. Applicants must have the right to work in the UK.

What We Offer

In addition to the opportunities this role provides, we offer an excellent range of benefits, including:

41 days of holiday (27 annual leave + 8 bank holidays + 6 closure days)

Option to purchase up to 5 additional annual leave days

Defined benefit career-average pension scheme (CARE)

Cycle-to-work scheme and season ticket loan

Immigration loan and relocation scheme (for eligible posts)

On-site nursery and gym facilities

Enhanced maternity, paternity, and adoption pay

Employee Assistance Programme (Staff Support Service)

Discounted medical insurance

Equality, Diversity and Inclusion

As London’s Global University, UCL values diversity and inclusion, knowing it fosters creativity and innovation. We are committed to fairness, equality of opportunity, and being a place where everyone feels they belong.

We particularly encourage applications from groups underrepresented in our workforce, including Black, Asian and minority ethnic candidates, disabled people, and—at senior levels—women.

Applicants should also review UCL’s policies on Bullying, Harassment and Sexual Misconduct and Personal Relationships.