Urgent Care Assistant – Chippenham (Out of Hours, Overnight Shifts)

Job Description

About the Role

We are seeking Urgent Care Assistants to support the Integrated Urgent Care (IUC) services across Wiltshire, Swindon, and Bath & North East Somerset. This role involves a combination of driving and reception duties, assisting clinicians and patients during NHS 111 and GP Out of Hours services.

You will work within a 24/7 service, including evenings, weekends, and overnight shifts, helping ensure smooth and efficient care delivery to our service users.

Key Responsibilities

Driving Duties:

Safely transport clinicians to patients’ homes, following all current driving regulations.

Perform vehicle checks before and after shifts to ensure safety and readiness.

Accurately log medications and consumables used during shifts.

Base Duties:

Serve as the first point of contact for patients, carers, and relatives at the treatment centre.

Provide non-clinical support to clinicians on shift.

Assist patients in person and by phone, conducting welfare and comfort checks.

Maintain cleanliness and orderliness of the treatment centre.

Medication & Stock Management:

Monitor and maintain stock levels of medications and supplies using computer systems.

Replenish vehicle and base stocks at shift end.

Understand stock rotation and expiry dates for medications.

Full training will be provided for all duties.

About You

Well-organised, personable, and hardworking with a compassionate approach.

Confident in interacting with patients, carers, and colleagues.

Ability to work calmly under pressure and respond professionally in emergency or stressful situations.

Strong attention to detail and administrative skills.

Possess a full UK driving licence with no more than 6 penalty points and good driving experience.

Willingness to undertake a driver’s medical assessment (post-interview).

Shift Patterns

Weekday evenings: Monday – Friday, approx. 18:15/18:30 to 23:00

Overnight shifts: Monday – Friday, 23:00 to 08:00

Weekend shifts: Saturday – Monday, 08:00 to 08:00 (various shifts covering mornings, evenings, and nights)

Overnight shifts are a required part of the rota.

About Us

Medvivo is part of the Health Hero Group, a European leader in digital primary care. We provide Integrated Urgent Care services across the South West, committed to improving healthcare access and quality for registered patients within the Bath and North East Somerset, Swindon, and Wiltshire Integrated Care System.

We are proud to be recognized as a Great Place to Work and have received consecutive Outstanding ratings from the Care Quality Commission (CQC). Our commitment to innovation, inclusion, and person-centered care defines everything we do.

Why Join Us?

Competitive pay with evening and weekend shift enhancements up to £16.48 per hour (depending on shift)

Discretionary staff bonus scheme

Up to 33 days’ annual leave including bank holidays

Company pension scheme

Simply Health cash plan

Life assurance

Free staff parking

Additional Information

This role requires an Enhanced DBS check, which will be arranged upon appointment.

We are unable to offer visa sponsorship for this role.

We welcome applications from all backgrounds and are committed to equality, diversity, and inclusion. Reasonable adjustments are available on request.

Application

If you are motivated to make a difference in urgent care and believe this role suits you, we’d love to hear from you.