Regional Service Quality Manager (Care Homes)
Job Description
About Kingsley Healthcare
Kingsley Healthcare is a family-run care home group committed to delivering high-quality, compassionate care. As the UK’s only large care provider to achieve B
Corp certification, we are proud to lead the industry with a values-driven, people-first approach. Recognized as the Health Investor Residential Elderly Large Care Provider of the Year for both 2024 and 2025, and consistently rated among the Top 20 Large Care Home Groups by carehome.co.uk, we set the standard in elderly care.
We value and support our employees, with recognition from Glassdoor (4.7 rating), Indeed (4.5 rating), and being named the #1 employer for workplace wellbeing in Infeed’s Better Work Awards 2023. We are also a Real Living Wage employer.
About the Role
As a Service Quality Manager, you will ensure high standards of care and compliance across multiple care homes. You’ll work closely with operations, home managers, and care staff to promote continuous improvement and resident satisfaction.
This is a mobile role, primarily based in East Anglia, with occasional travel to other regions as required.
Key Responsibilities
- Develop and implement strategies to improve care quality across all sites.
- Carry out regular audits and assessments to ensure compliance with CQC regulations and company policies.
- Identify areas for improvement and oversee corrective actions.
- Support care home managers with implementing quality initiatives and following care plans.
- Deliver training and guidance to staff on quality standards and procedures.
- Keep up to date with industry regulations and best practices.
- Assist managers in preparation for inspections and audits.
- Investigate complaints and incidents and implement preventive measures.
What We’re Looking For
- Previous experience in a quality-focused role within healthcare or the care home sector.
- Strong understanding of CQC regulations and compliance standards.
- Excellent leadership, communication, and interpersonal skills.
- Effective problem-solving and decision-making abilities.
- Ability to travel as required.
What We Offer
- Competitive salary + monthly car allowance
- Comprehensive induction and ongoing training
- Opportunities for career growth and progression
- Employee Assistance Program
- Blue Light Card scheme – enrolment fee reimbursed
- Paid enhanced DBS disclosure
- 25 days annual leave plus bank holidays
- Real Living Wage employer
Eligibility to Work in the UK
You must be able to provide proof of your right to work in the UK in accordance with the Asylum and Immigration Act 2006.
Join a values-led care group where your role truly makes a difference – for reside
