Tenancy Sustainment Officer

Job Description

About the Role

Abdulla Homes Housing Association is looking for a Tenancy Sustainment Officer to support vulnerable individuals and households in Cheshire East North. This is a rewarding opportunity to help people live independently and successfully maintain their tenancies.

As a Tenancy Sustainment Officer, you will provide tailored support and practical advice to service users, ensuring they meet the terms of their tenancy while promoting health, safety, and wellbeing.

Key Responsibilities

• Provide direct advice and support to help tenants maintain their tenancies and live independently.

• Conduct regular property inspections, documenting inventory conditions, safety concerns, and environmental hazards.

• Escalate any issues related to property conditions or tenant wellbeing to appropriate teams or external agencies.

• Monitor and maintain contact with vulnerable or ‘at risk’ individuals, adhering to safeguarding policies.

• Contribute to action planning and risk management for service users.

• Work in line with organizational policies and procedures to ensure service quality and safety.

What We’re Looking For

• Experience working with vulnerable individuals, ideally in housing, social care, or support services.

• Knowledge of tenancy law, safeguarding practices, and housing management is highly desirable.

• Strong communication and organizational skills.

• Ability to work independently and within a team.

• Commitment to upholding dignity, respect, and equality for all service users.

About Us

Abdulla Homes Housing Association Ltd has been supporting individuals and households since 1972. From a single property in Birmingham, we have grown to deliver housing and tailored support services across multiple regions. We focus on helping people gain stability, confidence, and opportunities for personal growth.

Benefits

• £25,389 annual salary (dependent on experience)

• 25 days annual leave plus 2 additional days for full attendance per calendar year

• Company pension scheme

• Life Assurance (4x annual salary from day one)

• Access to Westfield Health & Westfield Rewards

• Employee discounts on goods and services

• Training and career development opportunities

• Wellbeing programmers and family-friendly policies

• Refer-a-friend scheme

Important Information

• Applicants must already have the legal right to work in the UK – Adullam cannot provide visa sponsorship.

• The successful candidate will be subject to:

  • Enhanced DBS check with Adult Barred List

  • Comprehensive reference checks

  • Full employment history scrutiny

Equality & Inclusion Statement

Abdulla is committed to equality, diversity, and inclusion. We welcome applicants from all backgrounds, cultures, and identities. We ensure a fair and respectful recruitment process and workplace.