Ward Clerk – Ward EAU3(UK Visa Sponsorship)
Job Description
Be the welcoming face of Ward EAU3
An opportunity has become available for an organised, approachable and proactive individual to join the Emergency Assessment Unit (EAU3) as a Ward Clerk at Cambridge University Hospitals NHS Foundation Trust.
This is a pivotal front-facing role within a fast-paced clinical environment. You will act as the central point of communication for patients, families and staff — helping to ensure the ward runs efficiently while maintaining a calm, professional and compassionate presence at all times.
If you enjoy structured administration work, thrive under pressure, and take pride in delivering excellent customer service, this role could be a strong fit.
About the Trust
Cambridge University Hospitals NHS Foundation Trust (CUH) includes Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and more than 1,100 beds, CUH delivers both local and highly specialised care to regional, national and international patients.
Rated ‘Outstanding’ for care and ‘Good’ overall by the Care Quality Commission, the Trust is guided by its core values: Together, Safe, Kind, Excellent.
CUH actively promotes equality, diversity and inclusion and welcomes applications from all sections of the community.
Your Role in EAU3
Working within the Emergency Assessment Unit, you will support clinical teams by ensuring administrative processes run smoothly and communication flows effectively.
What you will be responsible for:
Patient & Visitor Support
- Welcoming patients and visitors in a professional and courteous manner
- Acting as the first point of contact for enquiries
- Ensuring patient privacy, dignity and confidentiality are upheld at all times
Communication & Coordination
- Answering and directing calls accurately
- Maintaining clear communication between patients, relatives and the clinical team
- Escalating complaints or concerns to the nurse in charge
- Liaising with multi-professional teams across the Trust
Administrative Duties
- Updating admission and discharge records
- Maintaining accurate data on Trust systems such as EPIC
- Booking appointments, transport and inter-ward transfers
- Managing ward stock levels and placing orders
- Photocopying, filing and retrieving medical records
- Processing incoming mail
- Supporting orientation of new staff (within ward clerk remit)
- Performing basic IT troubleshooting (printer and computer checks)
- You will need to manage multiple tasks efficiently while maintaining attention to detail.
What We’re Looking For
Essential Requirements
Qualifications
- GCSE level education (or equivalent)
- Numerate and literate
Experience
- Experience using IT packages (e.g., Microsoft Office/Outlook)
- Experience organising straightforward tasks to agreed timescales
- Previous relevant administrative or clerical experience
Knowledge & Skills
- Understanding of confidentiality and data protection
- Strong communication skills (face-to-face, email, telephone)
- Ability to follow procedures and work within set guidelines
- Good organisational skills
- Ability to work independently and as part of a team
- Comfortable working under pressure
- Willingness to learn and adapt
Desirable
- Experience in an office, reception or healthcare setting
- Previous NHS experience
- Call handling experience
- Knowledge of filing systems
- Touch typing skills
Compliance & Employment Requirements
This role is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1975. Further information can be found via:
In line with UK Visas and Immigration guidance, sponsorship is not available for this post. Information about visa eligibility can be found here:
Applicants requiring sponsorship should review eligibility criteria carefully before applying.
Working at CUH – What You Can Expect
CUH offers a supportive and inclusive environment with a strong focus on staff wellbeing and work-life balance. Benefits include:
- On-site leisure and shopping facilities
- Subsidised public transport and parking options
- 24/7 access to hot meals at reduced staff cost
- Dedicated staff break spaces
- Flexible working arrangements where service allows
- Career development opportunities
- The Trust also welcomes applications from members of the Armed Forces community.
Why This Role Matters
As a Ward Clerk in EAU3, you are more than an administrator — you are the bridge between patients and professionals. Your work supports safe care delivery, smooth patient journeys and positive experiences during what can often be stressful times.
