Service Manager(UK Visa Sponsorship)

Job Description

About the Role

Are you an experienced operational leader with a passion for delivering exceptional healthcare? Great Ormond Street Hospital (GOSH) is looking for a Service Manager to lead and support the day-to-day performance and management of its Cleft, Craniofacial and Plastic Surgery services.

In this role, you will shape service delivery, support continuous improvement across the Sight and Sound Directorate, and champion a culture that enhances clinical excellence and patient experience.

What You’ll Be Doing

As Service Manager you will:

• Lead operational performance and team management across Cleft, Craniofacial and Plastic Surgery.
• Coordinate workflow, attend to service demands, and ensure high-quality patient care.
• Manage and support teams with clarity, empathy and purpose.
• Develop practical solutions in a fast-moving, complex environment.
• Drive continuous improvement in operational efficiency, safety and patient experience.
• This role is ideal for someone who thrives on responsibility, embraces challenges, and wants to make a measurable difference in children’s healthcare.

Who We Want

You are likely to succeed if you:

• Are an empowered leader with strong organisational skills.
• Excel at building productive relationships with clinical and operational teams.
• Enjoy interpreting performance metrics and creating action plans.
• Can communicate clearly, both verbally and in writing.
• Are confident managing budgets and delivering improvement initiatives.

Essential Experience & Qualifications

• Degree level education or equivalent professional experience.
• Proven NHS operational management experience at Band 7 or similar.
• Experience managing teams and leading transformational changes across services.
• Familiarity with national NHS performance targets and service delivery expectations.
• Experience contributing to business cases and financial planning.
• For insight into NHS pay bands and roles.

Desired Skills

You will have:

• Strong analytical skills to interpret complex data.
• Excellent IT literacy (MS Office, NHS clinical/operational systems).
• Ability to design and implement new processes and standard operating procedures.
• Project management skills and experience of leading change.

Our Culture & Values

Great Ormond Street Hospital is an inclusive employer guided by its core values:

• We recruit fairly and without discrimination.
• We value diversity and welcome applications from all backgrounds.
• Our workforce networks support BAME, disability, LGBT+ and women’s communities.

Right to Work & Disclosure Checks

• This role involves working with vulnerable children and families, and is therefore subject to enhanced safeguarding checks.
• A Disclosure and Barring Service (DBS) check will be required prior to employment.
• Applicants who need UK work sponsorship are welcome to apply. For details on immigration and skilled work visas, refer to the UK Government guidance

Eligibility & Statutory Requirements

• The role requires regular contact with children and vulnerable groups.

Successful candidates must meet the statutory requirements of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 and follow DBS protocol

Application Notes

• The deadline is a guideline and may close earlier if sufficient applications are received.
• Only candidates who demonstrate matching skills and experience will be shortlisted.
• Early application is recommended to avoid disappointment.

Why GOSH?

Great Ormond Street Hospital is world-renowned for groundbreaking research, clinical excellence and innovation in child health. You will join a supportive leadership team committed to continuous learning, staff wellbeing and collaborative service improvement.